Yodel Reviews

1.1 Rating 5,327 Reviews
2 %
of reviewers recommend Yodel
1.1
Based on 5,327 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 6%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Tell us how Yodel made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Yodel 2 star review on 27th March 2024
Soranna W Hunter
Yodel 1 star review on 20th March 2024
Anonymous
Yodel 1 star review on 5th March 2024
Anonymous
Yodel 1 star review on 6th January 2024
Wayne Young
Yodel 1 star review on 6th January 2024
Wayne Young
Yodel 1 star review on 15th December 2023
Anonymous
Yodel 1 star review on 15th December 2023
Anonymous
215
Anonymous
Anonymous  // 01/01/2019
This is the worst service ever Parcel didn’t arrive, ‘live chat’ no help at all Do not use!!!
Helpful Report
Posted 2 months ago
Been waiting for my delivery for days couldn't put safe place, wouldn't let me
Helpful Report
Posted 2 months ago
YODEL = LIARS.CHEATS.SCAM COMPANY. Not to be trusted!!!
Helpful Report
Posted 2 months ago
they delivered my parcel i opened it and it was badly damaged i have tried to contact them and i got nowhere the box was crushed and the item was really bent i really dont trust yodel when i tried to call a computer came on the phone not a human it was hard to say anything because you total silence so it can understand then i have to message them but when i put the ref in it say its not recognised please dont trust them
Helpful Report
Posted 2 months ago
Went out of my way to tell you how poopy this service is.
Helpful Report
Posted 2 months ago
Truly appalling service. The only delivery company to consistently not deliver parcels with the same excuse that we were not in. The driver simply did not attempt to deliver and lied in saying that they had. The online chat support is next to useless, and the formal complaint response is patronising and does nothing to alleviate the problems. This has been a problem for year now and nothing changes. Zero would be a better score ( even that is being generous) I try to avoid online retailers that use Yodel as they are so awful
Helpful Report
Posted 2 months ago
I have waited in all day for a plant to be delivered. Delivery was supposedly attempted at 13.30. If this was the case why was a card not put through the letterbox advising me of this so called failed delivery attempt. Happens every time with this company. They hold on to your parcels until ready to deliver to certain areas!
Helpful Report
Posted 2 months ago
I sent a parcel well packaged and marked fragile The parcel was received by the recipient damaged. Trying to sort things out with yodels on line chat was atrocious _ obviously working from a list I personally felt badly let down Next I spent another 20 mins speaking with a customer (couldn’t care less) assistant. An absolute waste of time - I didn’t get my problem solved but I did learn one most definite thing NEVER USE YODEL AGAIN
Helpful Report
Posted 2 months ago
Worst delivery service I have ever used. They kept saying that the driver attended my address and missed me. I was at home all day and no one came on all 3 occasions and their customer service do nothing when you contact them. Terrible service I was waiting on a pet food delivery that didn't arrive after 10 days and numerous complaints.
Helpful Report
Posted 2 months ago
Non delivery even though customer services promised delivery by 9pm now tracking doesn’t even know where the package is Appalling service
Helpful Report
Posted 2 months ago
Driver deliberately broke the glass on our communal front door when he could not get an answer.
Helpful Report
Posted 2 months ago
All the providers they have in Fulham never accept the parcel for many reasons: they do not accept parcels over the weekend or they run out if labels!
Helpful Report
Posted 2 months ago
Absolutely awful service the driver didn’t even bother to attempt delivery I spoke to that webchat where they kept telling me it would get delivered as I changed it to picking it up from a collection point. And now this morning they tell me the parcel is lost. Worst service and most horrific experience. Yodel is awful.
Helpful Report
Posted 2 months ago
Save you rubbish for another year don't ever text email me you lies are open for all to see .your unprofessional company rude 0 level.
Helpful Report
Posted 2 months ago
Awful service- I have had 2 Yodel deliveries this past month and for both parcels, the delivery driver didn't even bother attempting delivery despite me being in the house all day especially waiting for the parcel.
Helpful Report
Posted 2 months ago
Can you tell your courier delivering parcels in Portsmouth at PO1 4DA to knock on the door first and hand over the parcel after opening the door? This is not the first time a package has been left at the door and there has been not a knock on the door. YOU DON'T DO THAT! DO NOT LEAVE A PACKAGE AT THE DOOR UNattended AND IT IS MARKED THAT IT HAS BEEN DELIVERED! THE PHOTO CONFIRMING ITS RECEIPT IS A PHOTO TAKEN WITH AN OPEN DOOR OF THE APARTMENT
Helpful Report
Posted 2 months ago
Absolutely awful. Kept saying they needed more information about my address. One parcel last week was sent back to the vendor. They said they tried to deliver it at 6.45 am. Garbage! Today I was waiting for a delivery after getting in touch yesterday and they said it would be delivered today. Nothing arrived! Had to get in touch again today. Asked again for address info. They said it would be delivered tomorrow. they have had the parcel at the delivery office since Thursday! Have told them to send it back to the vendor. Useless liars.
Helpful Report
Posted 2 months ago
Missing parcel. This is another parcel that has not made it to me. Very disappointing. It’s clear from the photo evidence it is nowhere near my house. I’ve checked with the neighbours in case. Probably stolen. The last time it didn’t make it to me, the parcel was left outside my apartment block in the street. Don’t use, use another delivery service. Understandably the most they can do is lodge a complaint against the driver, but they really need to start looking into drivers if this keeps occurring
Helpful Report
Posted 2 months ago
If there was a zero score, it would be too high. Yodel have to be the absolute worst courier service in Northern Ireland. I have yet had a delivery or collection from them go as it should. I have had parcels arrive up to 4 days late with zero communication, parcels smashed, parcels left at the wrong house, other people's parcels delivered to me instead of my own, bit the worst has to be where they were to collect a return to Dunelm, but took one of my deliveries, addressed to myself(all in the large post box) and returned it to sender instead of collecting the parcel with their details on it. Customer service is worse than nonexistent. Telephone line is automated and when you hold for an advisor, they cut you off. "Live"chat is just AI as well, getting you no where. Absolute rubbish company.
Helpful Report
Posted 2 months ago
Once again no point to inform you about where to leave the parcel if I’m not at home. Every month I get a delivery from tails, every month you leave it in the wrong place. Worst delivery company ever, useless. My parcel gets wet every time, LISTEN TO YOUR CUSTOMERS!!! 🤬
Helpful Report
Posted 2 months ago
Yodel is rated 1.1 based on 5,327 reviews