Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,367 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 5,367 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Eduard

Alex K. Khan

229

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever Where do I begin, this is a tale of woe, charlatans and pure incompetence. I paid for first class delivery so I could get a package on my day off. I went outside for a bit as it was a nice sunny day and knew I could check the tracker on my phone to find out when the courier was coming. Imagine my surprise when I looked at my phone and it's still at the depot, then check 5 minutes later and it had suddenly changed to "delivery attempted, no access to property". You would think I would of got a phone call but nope. So I rushed home to get the card which normally has the drivers phone number on there so you can contact them and see if they can come back. Nope. No card, no phone call. Nothing. So the next day I contact their chat, where Michael, the man with the nerve to ask me to give him a good review for brownie points, assured me he had re-arranged it for the next day and changed the address so it could come to my place of work. I was happy as I foolishly believed this person that my package would arrive. Can you guess what happened? I'll tell you what happened, I spoke with the chat in the morning to try and confirm my package would be coming as it said it was waiting for me to come and collect it on the tracker which obviously isn't correct. I mean, my man Michael assured me it was all sorted. WRONG So I speak to Roxanne, charlatan extraordinaire. Who tells me my package isn't coming on the day I re-arrange it for and she can re-arrange it again. After being repeatedly told "I can re-arrange that" like a good trained parrot instead of getting my package out to me the day I want. I decide "screw it! I'll re-arrange for tomorrow. They can't screw that up again". WRONG So I contact them this morning and speak to someone who's name I forget, they assured me my package was re-scheduled for delivery still and it should be should be with me later today. I was briefly happy. For some reason beyond my comprehension I actually thought they might be telling the truth. How wrong was I? VERY WRONG I'm not currently in the middle of a chat with Catherine, who claims to be a supervisor like Roxanne and Michael before her. Is everyone who works in their chat a supervisor? I don't know anymore. But she informs me that my package is still at the depot and repeats the words that make my mind try to control my right arm and reach for the kitchen knife so I can stab myself in the face. "we can re-arrange for tomorrow if you like?" After understandably arguing with her for a bit, she informs me they can re-arrange it for tomorrow for the 50th time. I say fine, re-arrange it for tomorrow but put it back to my home address as I'm not at work on the weekends... "we cannot amend the address more than once". Oh right, so you can't send it to the address I originally asked for. After they've screwed up, 3-4 times, after I'm sitting here with no package. Is this my life now? Just to go into yodel chat and continue to re-arrange my package until the day I die. talking to monkeys that have learned to type "we can re-arrange this for tomorrow" and "we cannot amend that address more than once". AVOID YODEL LIKE YOUR LIFE DEPENDS ON IT. WORST COMPANY EVER”