“Took out car insurance. Only had it for 18 hours. Policy hadn’t even started. Thought there was a 14 cooling off period. Changed me £49.99 to cancel it. Rip off.”
“You sent me my documents in PDF via email and was able to print them off. Then I was provided with a username and a link to your website. There is nowhere on this page to create a password, disappointed with this, as it should be an easy process.”
“Everything is fine and I'm happy With the service. I'm just not happy that my insurance has doubled in price. I've made no claims and not needed to use my insurance all last year and when it's come to renewal my insurance had been doubled. If it doubles again next year I will most likely have to go with another insurer.”
“When making an adjustment to my policy, adding a personal registration no. I was charged £20.00 twice. Could have been my mistake but I found It impossible to contact Yoga to arrange a refund.
There was no option to cover my query and no way of talking to them. I did leave details through the web contact but they have never been back to me.
I even rang the underwriter who denied any association with Yoga!
I spent a couple of hours trying to make contact to no avail. Extremely frustrating.
I appreciate the company is web based but there should be a telephone no. as a default setting. Websites are not always perfect!
I will be hesitant about using them next time.”
“After Yoga came up lowest for me on confused.com I took out a policy with them. Less than 12 hours later I discovered a much lower price i.e. by nearly £80.
So for less than one days cover with Yoga plus their cancellation fee I had to pay £50.
Apparently the cancellation fee is made clear to you. Perhaps it is and perhaps all insurers have a similar cancellation fee? But in any case do not take confused.com word for it and always check every single avenue well ahead of renewal otherwise you could caught out like me and have to pay cancellation fees.
It also takes 5-7 days to get monies refunded. Funny how they take your money instantly?”
“-The Live Chat on one day gave the option to speak to an agent - which I did not proceed with on the day. When I went back on another day the bot simply sent me round and round in circles. There should be an easy (if I missed it) way to contact an agent. I haven't spoken to anyone yet! Even an email option would be good if not the bot. There is no phone line at all.
-There was no option to get clarity on details of the policy and reassurance that the product you are buying is the right one. We ended up having to amend the policy (online - no contact possible) within a couple of days of purchasing and were charged for the privilege (even though it was within the 14 day cooling off period) and are still not 100% sure we have the right product.
-The price is good for the insurance but whether the product is right or sufficient remains to be seen! (or hopefully not).”
“As I have just switched to you then I cant possibly judge you very well at this time .
My premium is more or less the same as last year and I suppose that is something .”
“I bought through Top Cashbak but have received none of the benefits advertised. Another feature of the deal was a voucher for eg Halfords or recipe box. There was no way to select or reminder.”
“Unable to be given a password, tried several times after putting in I have forgotten password but no reply after weeks of trying, also no phone number given to talk to YOGA directly, very dissatisfied”
“I cannot understand why my premium has virtually doubled and yet I have not had any insurance claims and I cannot recall agreeing to renew at such an increase in premium charges”
“There is nobody to speak to directly about my issue and the quotation ended up more than I wanted to pay and also if I want to cancel my application it is hard to do so
Message from Janette Butler”
“I needed to contact you to clarify my new car insurance policy. You are a nightmare to speak to. Impossible in fact. It took me ages to work out that I needed a live chat as the first one is NOT a real person. It sounds like a robot too. If you had an email address I could have saved my self a lot of time and effort but you don't. My policy doesn't begin till 31st this month. I almost regret going with you now. I hope you deal with claims better than this? In35 years of driving I have NEVER had to claim for accidents so just PRAY it continues. Yours disappointed.”