“After the initial quote I decided to accept. Big mistake, the Chatbot only has set answers to any query. I decided to cancel due to the bad service. A day after joining and 3 weeks before my policy was due to start they had taken a £67 deposit and I was then being charged £49.99 cancellation fee. Don't fall for the 'today only' quote. Online chat only. It took over an hour to 'chat' to a human. God only knows what would happen if I had to claim. Well I decided I didn't want to find out. Bye bye Yoga.”
“The price was £30 higher than initially displayed by Comparethemarket but I went ahead.
A glitch in Yoga's online form meant that the purchase price of the car, 15 years ago, was displayed as the current value. Also my attempt to change my marital status from married to widowed was unsuccessful. I was going to be charged over £50 to make the amendments immediately after buying the policy even though the mistakes weren't my fault, so I cancelled.
I will now arrange insurance with a company that doesn't penalise me financially for my husband's death.
I would welcome your feedback/apology for my experience and trust that my full refund will be made promptly.”
“I already have an insurance policy with another provider, but to cancel my policy on renewal date is over £50!
With all other insurers, under dual policy rules, i would not be charged twice.
There is no phone number to call to complain - only the ability to login into a portal or deal with a very limited chat bot that doesn't seem to work all the time.
Would ideally love to sort this out amicably but there seems to be no easy way to do this on Yoga's website. So will need to file a complaint.
Pretty shocking really.”
“Took out car insurance a week later it wasn't listed on the MID spoke to someone on live chat who assured me it would be on there within 72 hours another week passed and it still wasn't listed on the MID making me liable to be stopped by police anytime. I tried to contact them via 'Live Chat ' which was dead. In frustration I cancelled the policy having learned the lesson that you get what you pay for..”
“I got quoted a price, a couple of days later I went to purchase it and the price had risen £37. I was informed that insurance quotes can change on daily basis.Thinking it would go up again against my better judgement because this company is solely online and I had reservations about the company if I needed to get hold of them in the future, I purchased at this price as other companies were quoting me more. After purchasing the increased premium, I then received an email stating if I bought the insurance today I could have got it for less than I had just paid. Angry and upset at this I then had to go through the live chat to complain about this. I got told that I would be charged £40 if I wanted to cancel my insurance, even though it has not started and wasn’t due to start until the middle of the month, I was quoted the companies t & C’s. Through the live chat eventually came to some agreement but I would think twice before purchasing, make sure you fully read the small print and be comfortable that you can not actually speak with anyone as it’s an online company with only the live chat option to discuss any matters.”
“Price quoted on confused.com wasn't the price that got when clicked through to the site. Had a live chat, but wouldn't match price they were saying on confused.com”
“My car was damaged over Christmas as I was parked at a family members house. I reported this to yoga. I was told to take photos and upload them. I did this and called them back…… No one answered. So giving them the benefit of it being a bank holiday I called again the following day. They had no knowledge of my call…. Even though I could tell them wh I spoke to and what I was asked to do Anyway that was stage 1…. Then I was told they would be in touch to collect my car and provide me with a courtesy car…. As I paid for this option. Today's date is the 7th Feb 2024 and I am still waiting for anyone to contact me. Yes 6 weeks…. No car and no courtesy car. That's over 1.5 month of insurance I have paid for a car I can not drive. I contact them regularly via a portal where no one takes accountability and just passes me around. What service takes ya payment yet does nothing for you. Last week I asked for a manager to call me, apparently it takes 3 working days for a manager to call. I waited the 3 days and low and behold…. Nothing so I went on to the portal again to go through it all again…… Still no contact from anyone. P”
“Absolutely useless. I will never recommend Yoga. They have taken my first instalment ( I am so glad I did not pay the annual amount) and said my policy was up and running but I cannot find any documents to download. In fact, their Portal as it is called keeps telling me I have no policies and refers me time after time to it to download documentation, which it does not have ?!!. Trying many times to talk to that useless chatbot Yogi is unreal. No sense whatsoever and cannot answer any questions. Infuriating. I cannot contact anyone or thing on the website, and cannot, probably deliberate on Yoga's part, even find a way to cancel the policy without going to Portal which then won't accept my request. Enough Yoga. you are the worst ever company I have dealt with in 50 years of driving. You owe me £40.65 first payment. This is my second serious complaint in 48 hours, that says something eh! Useless Yoga. I will be contacting the ombudsman about this debacle.”
“Hi, I got a quote from Yoga insurance via ComparetheMarket, as my car insurance was due. The price was very good so I clicked on accept, etc., but when the documents came through it was for a car I had sold a year ago. I immediately cancelled the policy, but now Yoga have informed me I will have to pay admin costs of over £50.00 when I cancelled within 10 minutes when I realised the mistake which I am obviously not happy about and I think is excessive. I tried to ring but could not get through - the perils of doing everything online I suppose and not being able to talk to someone.”
“What went right ! more like. After you had taken initial payment and told me I now had a policy with you I got no policy to download, tried to sign in to the portal and was not recognised,(no user name or password asked for previously) so could not sign in. Chat bot Yogi the useless had no idea how to correct other than constantly saying "sign in with user name and password" or go to reset by link, which asked for user name and password, Duh !. Constantly replying "I don't understand" Then would I like to talk to an agent ? Surprise Yogi the dull did not know that one was not available after 1400hrs on Saturday, and not until Monday I think. Having spent a long and frustrating time trying to sort user name and password, and entering the portal, I still was told I do not have a policy, and would I like car insurance having had a Quote. What sort of outfit are you ? The worst I have ever dealt with so far. If tomorrow, 5th Feb '24, I cannot get this debacle sorted I will cancel the policy (if it has even been set up ?), that is if that is even possible using the woeful website of yours Yoga, a full refund, and I may take this further. Never have I had such a bad experience in 50 years of insuring a vehicle. Very disappointed !.”
“Got charged ‘Administration Fee’ of £15 for privilege of completing application myself on line and in my own time.
Administration is part of the cost of doing business. It should be included on the cost and not a separate charge.”
“Cannot get through to Yoga as the site doesn’t recognise my password. I’ve asked for a new one but do not get a reply. It’s a bit worrying as I’ve just taken out a policy with them”
