“So far so good, easy to understand quoting process with a policy underwritten by Ageas Insurance. Good value in comparison to other van insurers. Simple process so would definitely recommend.”
“Visited my Yoga portal to review my renewal quotes where it stated they had found me a better deal, great! However, I noticed that the total excess had gone up, then when I reduced it the premium actually went down..... So why wasn't I offered this price at renewal? Then I noticed my renewal date was wrong so using live chat I eventually got through to a human agent who said Yoga were aware of this error and all would be put right and my documents would show the correct dates. So I renewed at the lower price and unsurprisingly my documents came through wrong.”
“Had your cover last year and another great quote via Go Compare. Thankfully didn't need to use insurance last year, and hopefully again this year. Thank you.”
“After paying for the insurance I read the policy documents and realised I needed to make a few minor changes eg the date the car was purchased. The online chat bot couldn’t help and neither could a real person on chat as the system was down. They were auto email me if there was going to be any extra cost. Still haven’t heard anything. At least I have a trans roof the chat, to show I tried 🤷♀️”
“Very happy with the original renewal quote and the ease of use of the customer portal. However the renewal premium was repriced when I made a few minor last minute amendments - named driver now retired rather than working, and now has own car. Neither in my view should increase the risk/premium. Too late to source alternative quite so begrudgingly renewed. Happy with the service, but unhappy at poor practice for a loyal customer.”
“I got a quote through money, supermarket and Detailed zero no Claim bonus. The policy was a good price so I bought it and when I reviewed my documents detailed nine years, no claims bonus. I tried to make contact to get this amended tried everything could not get through Online through the Awful chatbot. As I can only have no claims bonus against one car I had to cancel the policy which cost me £50 really really annoyed that I wasn’t able to get it amended would definitely not recommend this company as it is absolutely abysmal that you can’t get through to anybody”
