“I received the goods from Yoins. I then tried them on and
1) SKUB47416Tribal Print Halter A Line Dress – Is described as A Line – It is not its Straight not A line
2) SKUC80139Apricot Random Heart Printed Halter Knotted Sleeveless Dress – The actual head opening indone is 42 cm and my head is 55 cm so couldn’t fit in.
I contacted Yoins and asked for free shipping labels so that I could send the goods back as they were not fit for purpose .
This is when the problems started – in approx. 7 days I have received about 20 emails stating that I do not know how to dress myself in the garments purchased, that I can’t dress myself, I am basically lying about the garments, etc. They proceeded to ask for photographs that I should send showing the size of the head section – which I did along with measurements, etc only to be continually told that I was not dressing myself properly , and actually being sent photographs with instructions how to put the dress on. I was horrified by this so started a complaint with Yoins - – I was told that this would be escalated and I would have an answer within 24 hrs. No answer so I prompted by email for an answer as the 24 hrs was coming to a close. Once again – stating no I couldn’t have prepaid shipping labels and insulting images again on how to dress. –
I then went back to Chat and after 1hr finally have them agree to refund the cost of the goods minus the shipping cost –
DO NOT BUY - CUSTOMER SERVICE IS BAD, COMPLAINTS RUBBISH”
“I bought a red dress for my wife but received one in another colour. I contacted the Company and they said I have to pay for the return postage? This kind of mentality is not acceptable by humanistic mentality/values.
Shame on you Yoins”
“absolutely appalling, they have robbed me!! I bought the dress based on the site measurements, it came completely off, I requested a refund and the website stated I could have 20% back!! Because it was my fault
THEN I opened a case with Paypal, was told to send it back which I did, paypal closed the case and they still have my money. An Absolute JOKE ! Thieves!”
“absolutely appalling, they have robbed me!! I bought the dress based on the site measurements, it came completely off, I requested a refund and the website stated I could have 20% back!! Because it was my fault
THEN I opened a case with Paypal, was told to send it back which I did, paypal closed the case and they still have my money. An Absolute JOKE ! Thieves!”
“Scam company - AVOID. Took my money (around £200) for items purchased online which wrre showing as in stock, then notified me that they were out of stock and would arrive neay 2 months later, did not allow me to cancel the order (it was no good to me - I needed the clothes for a particular summer holiday and they clearly would not arrive in time) despite repeated emails to them asking them to refund me and cancel the order. I think the clothes hadn't even been made at the point I ordered them!!! They will not let you return either, they just try and give you a disvount code for your NEXT (must be a joke) order. AVOID or you will regret it.”
“Painful !! Some lovely stuff but will never order from them again due to their awful returns procedure. Wanted to return 2 items, one didn't suit me and they 'refused' my request... eventually I gave up trying. The second item I sent back on the 10th June and uploaded photos of Post Office receipt as required, 20 days later still no refund! just awful. Shame really cos they have some lovely stuff but the after service is painful. Whoever heard of ordering from a catalogue and having returns refused because they didn't like your reason. Avoid”
“Can u tell me what kind of service I am getting from you? I received delivery 03.06.19 till today I did not get any return application for my big order. What are you doing? Is it on purpose? I am sending every day e-mail to you without any results. Do u want me keep this order and waisted all the clothes because they are too small? Should I wait another year for normal return application paper? One paper with labels??? Do not you think I have already waited enough??? The worst service ever!!! Who I can contact now? I almost send emails with requests of return paper with labels everywhere. And I didn't receive anything back!!!!
67865043- split SHOULD BE RECEIVED 67869702- split SHOULD BE RECEIVED
I really want give up on you, but because it is too much items too small, I have to finally get on the right track with you. looks like you really do not read my e-mails and check attached folders . How many times I have to send to you the same e-mail over and over? First I asked you to check my orders on yoins . As you can see the biggest order is split , and order status is not even received,so how can I go to the return application and after service ? :
66697326 - received
67869701 - received
67869703 - ready to process SHOULD BE RECEIVED
67869707- received
67865043- split SHOULD BE RECEIVED
67869702- split SHOULD BE RECEIVED
I need to return all 31 items which I did not touch , anyway on my order still it says order processing 2019-06-14 . Expected dispatch date before Jun 13,2019
IT should be already status received, as I already received it .
I sent you already e-mails with photos and explain everything , I can not do it 1000 times more .I am really tired of it
Can not you make just one return paper for all my items ?I WANT RETURN :
1.SKU301759
2.SKU302201
3.SKU415565
4.SKU552744
5.SKU552745
6.SKU710088
7.SKU714608
8.SKU747726
9.SKU810844
10.SKU829805
11.SKU837126
12.SKU838059
13.SKU851948
14.SKU864571
15.SKU875007
16.SKU917121
17.SKU934340
18.SKU944702
19.SKU961025
20.SKU988413
21.SKUA24162
22.SKUA64547
23.SKUA64896
24.SKUA76384
25.SKUA96344
26.SKUB03650
27.SKUB15470
28.SKUB79661
29.SKU405201
30.SKUA63617
31.SKUB83439
I really regret I made this order , it has been 3 weeks now that I am waiting for this return application !!!!! Believe me I will never order anything from you if I know you can not sort it out. I should not keep even some of items after all the services I got from you . It is so pity !!!!!!”
“I didn’t want to give any stars but had to select !!
Worse company I’ve ever had to deal with .
Dress that came was such poor quality nothing like the picture on the website.
I have asked four times for an address to return for a refund !!!
Each time they ignore my request and keep offering 10% off or I even been told to iron the dress . I’ve looked everywhere for a return address and can’t find one !!!!! They won’t give me one either as it’s the fourth time I’ve asked for it !
I’m considering contacting trading standards as a consumer I’m entitled to receive a refund and a return address as the item
is substandard !!!
Terrible company avoid”
“Hi. It's not a seriously company they steal me. One day I order something and their page wasnt work when I try to make the payment by card, then I try by paypal. At final they they take me two times money for the same order. I tell them, they find the payments but they dont want to give me back one of payment. This is a way to steal people.”
“Hi. It's not a seriously company they steal me. One day I order something and their page wasnt work when I try to make the payment by card, then I try by paypal. At final they they take me two times money for the same order. I tell them, they find the payments but they dont want to give me back one of payment. This is a way to steal people.”
“Dont order whit them. They steal you. They steal me and now they dont answer. I make a order whit them and when i make the payment by card the page wasnt work and i try whit paypal. They take me 2 times the money for the same payment. I talk with Jane (one of them) on line but she take me out. She its not answer anymore.”
“Returns system is a farce - they are very reluctant to pass on an address and help with a returns process. Be very wary ordering from this company. I had to send photos and explanations as to why I wanted to return - and after emails back and forth, they simply said they ‘do not see the problems from your pictures’. Do not recommend and will not use again. Very disappointed as I can see me not getting any money back.”
“Hi. For the problem whit that twice payment they send me a email to send screenshot to show the problem. I send them but they dont answer to my email.”
“Hi. I make a order whit them and what I want to pay for my bank account on the paige was a problem and i can not make the payment soo I cancel the payment. Then i make the payment by paypal. When I check the bank I saw they take my the money by there to. So i make a payment 2 times but now they dont answer to my emails to refund me one payment.”
“Terrible service and quality of product. I have been trying to do a return but they are trying everything not for me to return the items. I keep asking for the return address and they keep saying someone will contact me. It’s been over 48hours and now have to wait another 48hrs.
Please if you have money to waste buy from them otherwise stay clear!!! Cheap china products!!!”
