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YOPA Reviews

1.5 Rating 416 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

1.5

Based on 416 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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YOPA 1 star review on 12th July 2022

YOPA 1 star review on 15th February 2022

YOPA 1 star review on 8th September 2020

YOPA 1 star review on 8th September 2017

YOPA 1 star review on 25th August 2017

Anonymous

Anonymous // 01/01/2019

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“This is a shame of a company. They told me to turn down an offer as I should expect to get 12% more. Two weeks after signing up with them, they contacted me and told me to drop the price 10% (as he had more done more research than then their local rep) . They continually told me to keep droping the price until it went below the original offer price. They then told me I should rent not sell the property (I think this was more for their selling stats) . Almost 2 years on the market and I've eventually sold the house, 5% lower than the original offer, paying taxes and costs for 2 years. This was higher than what they said I should do the price to. People who came to see the property were not vetted, some complained of communication with Yopa. They included other estate agents trying to sell me their services. So I ask what did Yopa do other than cost me money. Once they lie to get your money they just keep getting you to drop the price talking a load of........”

Posted 3 years ago

“I could write this review a 100 times and give a different interpretation each time, however, the final common denominator would be the same, in my experience was very disappointing and exceedingly stressful. That said, I did eventually achieve a sale, however, had I not been very experienced in property as a developer, it would most certainly would’ve been a different story. I won’t go overboard into my personal experience in detail, I’d be here quite some time, although I will generalise my areas of concern. This particular property was in Scotland and as my career and all my previous experience has been in England, I had no experience of the different marketing and legal procedures, of which there are plenty. On that basis I felt it prudent to carry out some research and due diligence, which I felt I did satisfactorily as to make an informed decision who and what service to use for my sale. Note, I would strongly advise you try to overlook the very attractive price and concentrate on provision of service & performance. On this occasion, I allowed myself to be somewhat swayed by the overall price for the service's I required. And paid the price. As I was located some 500 miles from the property in a different country, I decided to use an online agent over a local high street option. I needed as a must have, an agent / service to be contactable with good communication, a good marketing presence, hosted viewing service, good local market experience, access to quality legal and conveyancing services at reasonable fees. Basically the full month. YOPA, on face value appeared to provide all of this and some, with an online hub / portal where I could log in and have all of my property details amongst a host of other functions at a very attractive price, its Trustpilot reviews were also very good. I did say I wouldn’t go into great detail of my personal experience, as most situations will differ with many variables changing scenarios and subsequent outcomes. What I will do is generalise my view with a brief account. Cost - Excellent in comparison to other like for like services. Services offered - Excellent, with the full range of what’s required. Online marketing - Good, on most of the ones you’ll want, Rightmove, Zoopla etc., although missing from 1 or 2 others in Scotland. Online customer portal - Potentially, very good - Reality, average with a few glaring flaws of functionality & seemingly obvious functions missing. Online contact-ability / communication - Poor, many a frustrating occurrence trying to communicate with my personal online agent/advisor, ended up raising a complaint over this issue. Which was addressed eventually by management. Local agent performance - Awful. While I’m sure in general walk of life a very nice lady, in the context of acting as my allocated agent, terrible. With a bubbly and keen demeanour and a declared 15 years + experience, all was overshadowed by terrible communication with bad advice & decision making. Very poor preparation for viewings. No longer with YOPA. I must say at this stage, my property had to taken offline for some weeks as I had to make an official complaint regard my local agent and various other provision of service issues, compounded by an unsatisfactory service provided by a 3rd party recommended by YOPA. * In my opinion all third party services recommended by YOPA all proved to be overpriced and low on quality.* Resolution service / team - Very good, while I believe I strong grounds on which to receive a greater reimbursement, I was happy with the final agreed outcome. They actually became my point of contact overseeing my account to completion of sale as was my dis-satisfaction with other individuals & departments. Good consciencesness of customers situations. In conclusion, I strongly feel had I not personally stepped up to rattle their tree and sort out many an issue, provide details, spreadsheets and marketing information along with supplying fact sheets to local agent, I sincerely doubt a sale would have been achieved at the agreed sale price any time soon. Unless you’re prepared to be very hands on with a good understanding or experience of property markets and transaction services, tread very, very carefully.”

Posted 4 years ago

“I’ve only given two stars because we actually somehow managed to complete and receive our keys on time... however. A very stressful experience with Yopa and would never use again as a buyer or seller. Issues from the start with new (we suspect phantom) offers being put on the table to try and force us to increase our already accepted offer. Our Yopa contact didn’t respond to a single email throughout the 3 month process. We almost lost the property due to a down-valuation and Yopa leaving it till the last day to negotiate with the seller on a lower price. Lack of comms from Yopa was the most disappointing and stressful part - we resorted to withholding our number in order to get our Yopa rep to actually answer the phone to us in the end - even our solicitor couldn’t get responses from them! Very unimpressed.”

Posted 4 years ago

“The agents are never available at times that suit potential buyers. They don't keep you updated on what is happening, they don't respond to messages through the site, and they change arrangements at the drop of a hat. As it's my money they are chasing, I find this attitude rude, sloppy, and unprofessional. I complained to a very polite man on the Yopa number who said they charge only £1500 per property, and they are therefore inundated with properties to sell. My complaint is that it's my money they are chasing and I want better value and people who can fit in with my schedules, not agents who demand I fit in with theirs.”

Posted 6 years ago

“Lack of communication! Solicitor doesn't reply to emails. Apparently the buyer's Solicitor doesn't have access to phones, email etc. Our fault we believed the publicity. Just want this over and will never use or recommend them.”

Posted 6 years ago

“Saleman quite pleasant, however don’t waste your money with this company. They overvalue your house to get the business . A lot of money to get onto Rightmove. They sell and forget and move onto their next client”

Posted 6 years ago

“You are blocking my sale from going through as you are insisting on me using your solicitor at an inflated price to account for your commission despite the fact my solicitor has already done most of the work. I would have to pay double! My solicitor plus your solicitor or I have to pay you £300 to release me and then still pay my solicitor. I am going to make a complaint to the Ombudsman about your business practice and see what he has to say about it.”

Posted 6 years ago

“Booking a viewing is a nightmare and unnecessarily complicated. First a phone call, the an email from Yopa saying a viewing has been requested, but no subsequent email about the viewing being confirmed. Do not sell with these people because buyers can't get viewings.”

Posted 6 years ago

“promising the world and delivering a small village, in the middle of no-where, with no running water or electricity.Potential viewers/buyers have complained to me personally of the service as they can,t reach yopa, we were offered cash as a sale and they would not provide a memo of sale citing the reason as "anti-money laundering regulations" as if theyr,e some type of mafia bosses.In the end, the buyer(who lives 50 yards from the sale property)asked us to provide my solicitor details directly to theirs to get things sorted-try the other sites first.”

Posted 6 years ago

“They didn't”

Posted 6 years ago

“So far, as a buyer, a lot of work to even arrange a viewing of the property; poor phone lines; no one calls back; agents that do not even care if they recorded an email address correctly... Shame, but yet another case that you get what you pay for.”

Posted 6 years ago

“Incorrect postcode”

Posted 8 years ago

“I have had a terrible experience with Yopa. My so called local agent went AWOL for 2 weeks. A great sales pitch originally and then nothing. I had a note placed through my letterbox from someone who had been trying to arrange a viewing of my property but no one would respond. I contacted Yopa to complain and said the service was unacceptable and I wanted to go with another Estate Agent given the very unacceptable service. I asked to speak to someone I got an email saying a fee of £2098 was being requested from me right now and their finance people would progress because I dared to say I’m not happy with the service and I want my listing removed. Yopa need to be investigated. This is definitely atrocious customer service and a way of getting money for nothing from people who can’t afford to be ripped off. I’m taking this all the way. This is something Martin Lewis should investigate. Do not under any circumstances use this company. I’m reminded of the very good advice we should all live by. If it looks too good to be true, it probably is. Pay the extra to a legitimate local Estate Agent. All you’re doing with Yopa is giving them money for nothing and paying another estate agent anyway. Lesson learnt. The hard way.”

Posted 5 hours ago

“NEED TO SPEAK TO A HUMAN BEING BUT CANT”

Posted 6 days ago

“Please please do not go with Yopa. They have made me ill with worry. I am a pensioner and they didn't sell my property within 10 months so I had to pay them £1,399. I had a small discount off the price because I work for the NHS. What a joke. They tell you its no sale no fee but I stupidly signed a contract not knowing that I had to pay this money. I feel like I have been robbed. They do not push to sell your property as you have to pay this fee anyway. Another estate agent sold my property. Do not go with these on line estate agents they are liars . They tried charging me for an ECP certificate which they didn't even arrange. I rate this company 0”

Posted 1 week ago

“We have had our property on the market for 10 months with only 1 viewing and the agent didn't get the date correct or turn up to show the viewers around! We did the viewing. He gave a very good sales flannel and has now disappeared. He doesn't answer my messages. We haven't received any feedback from the one viewing despite requesting this. We haven't received any feedback on online interest. We were advised to reduce the price after 3 months. The drone photos that were promised never materialised. We were strongly ressured the property would sell quickly, then when we asked why there had been no interest were given loads of excuses about 'market forces'. The same' market forces' that would sell it quickly. An absolute joke at our expense. They just want your money and then do nothing for it. The company should be under investigation by the Ombudsman. I would advise anyone to avoid this company and go with a local agent with a visible office. Angry seller in Cumbria.”

Posted 2 weeks ago

“Very disrespectful agent. Was smirking and staring in his phone, during the valuation of my house. Supposed to be local agent for Manchester, with 0 knowledge of the particular area. I think his name Brett Howarth. He only seemed to notice that there was no carpet on stairs and house needed a lick of paint, he completely disregarded big jobs that already been done on the house - new heating system, new windows and doors, refitted new high spec kitchen and bathroom. And then he had cheek to ask - would I buy house in this condition in this area for the money I was quoted by different companies with smirk on his face. Very very disrespectful person. That’s was me done with Yopa. Chose a local, who actually knows the area well and more than happy to go with them”

Posted 2 weeks ago

“Worse experience if you choose them I have to pay the bill after 10 months .. house stay on market for 7 months after I decided to go with other agency ,few viewings in 7 months. Agent suggested to me to chose a plan for 1339£ wich I have to pay in 10 months or sooner if the house is sold..bad choice for me Avoid them if you could the worst agency I can't give 0 start that I put 1”

Posted 3 weeks ago

“I would not recommend Yopa to anyone. We was first visited by Phill Williams last year and was filled with all the hope and joy that we could sell our home. He but it on for once price to start with which was overpriced for the area but then are neighbour but her house on the market with another estate agent and we was contacted by Phill asking us to drop are price so we did as once again was told that it would push to sell. Few weeks on and we had our first viewing who went to both property but they went with ours. Phill informed us that we wouldn’t have anything to pay till the sale of the house had gone through which we was happy with. That was it no contact with Phill two months after we should have moved and our buyer was been a real pain and with only days then from signing the house over our buying pulled out. As it had fallen through we was told we had to pay so was happy to take our 1k. My husband had a call from someone called Richard to say it would show it’s back on the, then had an email from Phill to advise that we sent our house to auction. Still no call from Phill Williams even though my husband has tried to call him. We then decided to change estate agents and my husband phoned Yopa Saturday morning to say we wasn’t interested no more with them. He then had another email from Richard to say that they will remove it and within less than 5min it was gone. My feeling about the company is that they just want your money and not really bothered about selling your house. I will be putting in a formal complaint.”

Posted 1 month ago

“Yopa ? More like joka !!!!! A friend of mine (as I wasn’t getting enough viewings) made out she was interested in my property so a viewing was set up The Agent could not have been less negative telling her that I wouldn’t listen to the fact the house is over priced and needs modernising , kept looking at his phone heavy sighing ,yawning Like she was taking up his time How rude I then spoke with Yopa office and demanded to know why this viewer had left such negative feedback and they started to say negative things about my friend I said I’ll sell the house myself as I was paying an extra £500 for the agent to sell it of the £1499 payment after 10 months I have now noticed that they have taken my property off Rightmove and yet they still Expect me to pay in July ?????? I don’t think so Just want to clarify that 11 Sparth Rd M401QH is not on the market with Yopa , it should be , but it isn’t !!!!! What an I to do when it comes to payment ? Because I’m not going to pay Not a penny”

Posted 1 month ago

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YOPA is rated 1.5 based on 416 reviews