YOPA Reviews

1.5 Rating 410 Reviews
C
Happiness Grade
Read YOPA Reviews

About YOPA:

YOPA makes selling your home affordable, simple and transparent.

With YOPA, customers get the best of both worlds: an expert Local YOPA Agent to guide them step-by-step through their sale, with the cost-saving efficiency of an online service.

AFFORDABLE
We charge a small flat fee from £780, instead of the usual percentage of your sale price.

The average YOPA customer saves over £3,000 in estate agency fees.

SIMPLE
We put our customers at the heart of everything we do, and aren't happy unless their experience is 100% positive.

Our agents are motivated by 5* customer reviews, not commission.

TRANSPARENT
We're honest and transparent - putting the customer in control; demystifying the process of selling property; and cleaning up the murky world of high street estate agency.

Choose to host your own viewings, or select our viewings package and leave them to your Agent.

Book a free, face-to-face, no obligation valuation today.

Phone:

02030957000

YOPA have a Customer Happiness Grade of C. Customers are happy with their prices and customer service but are unhappy with their refunds.

B-

Price - Excellent

73.33%
Industry Average
I read these before I instructed YOPA and tbh the agent was so helpful friendly and informative I instructed based on the knowledge that they have over 11,000 really good reviews and to put that figure into perspective 250 negative vs 11000 positives thought I’d take my chance. I have no regret what so ever not only have they saved me £1000’s the service I received was outstanding far better than any high street agent, very informative, responsive and got a great price for my property ? So yes as with any national company there are always issues/complaints but put it into prospective- best advise I can give is, meet with your local agent and make your own decision as mine is amazing
- A Very Happy Home Owner
Sold my house within the week for a price that I am delighted with.
- Rebecca
No idea why this has been highlighted as a poor company, my agent has been fantastic throughout. Very pleased with photography and transparency with the hub. Very impressive all round and far better than the high street agent we had before. Half the price.. Must depend on the local agent.
- Anonymous
D

Refunds - Average

50.00%
Industry Average
or 2nd I can have a full refund.
- Mandy Lees
The new agent - Neill - never made contact, never answered any messages on the hub, never even viewed our property even though we had paid for the viewings package - in fact, the one time he did respond to a message on the hub was to ask me to text him instead! Viewings (as few and far between as they were) were being confirmed by the agent but not communicated to me, I had to conduct my own viewings because Neill was doing his own caseload plus the caseload of the first agent who left, so he didn't actually have time to do any viewings at all! I requested a refund of the £300 for the viewings package, which I did eventually get, but I still wasn't happy, because when I contacted my named person at YOPA to reduce our property so that it would appear on the newly-reduced listings, she neglected to tell us that there was a 2% threshold for this, so our property did NOT appear on these lists and when I called to ask why, she then told me there was a 2% threshold and my only option now was to reduce it by at least 2% of the NEWLY REDUCED price I'd already changed it to! When I made a complaint about this, I was offered a further refund of £150 as a 'sorry' - but this error (or deliberate ploy?) of theirs could possibly have cost us a sale.
- Anon
After 4 weeks of YOPA's appalling and incompetent resolution team - they offered a refund of my fee.
- Mrs. Happily Free Of YOPA
C
62.07%
Industry Average
They were great from first day can not fault them Very good service sold my house in 4 days
- Anonymous
Excellent professional service. Estate agent came 3 diff times to get the house in the best sun for pics. Has helped the buyer along the process. Offered to help in any way. We sold within 2 weeks and 2 viewings.
- Daniella S
I read these before I instructed YOPA and tbh the agent was so helpful friendly and informative I instructed based on the knowledge that they have over 11,000 really good reviews and to put that figure into perspective 250 negative vs 11000 positives thought I’d take my chance. I have no regret what so ever not only have they saved me £1000’s the service I received was outstanding far better than any high street agent, very informative, responsive and got a great price for my property ? So yes as with any national company there are always issues/complaints but put it into prospective- best advise I can give is, meet with your local agent and make your own decision as mine is amazing
- A Very Happy Home Owner