Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.81

4.8 Rating 458 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 458 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 27th November 2023

Chris Brook

Vivid Care 5 star review on 22nd September 2023

Anonymous

Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an occupational therapist, I have been using the services of Vivid care for over 18 years. They are always knowledgeable and professional and respond promptly. Their products are of an exceptionally high standard.”

Helpful Report

Posted 6 months ago

“A Raizer m chair was purchased, we had great advice and support from our initial enquiry stage including an in store demonstration, and followed by arranging delivery to family in Northern Ireland. Online zoom support offered to family in Northern Ireland as well, however the videos were ample to work it out. The chair was used twice within a week of delivery and worked well enabling our elderly mum to be lifted by one person after 2 falls. Thanks especially to Maxine for her friendly help and advice And demonstrating by lifting me up of the floor.”

Helpful Report

Posted 7 months ago

“First class service product arrived on time we were kept informed of delivery.”

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Posted 7 months ago

“I recently bought a Gemino rollator from the Harrogate store. I had one of these previously and loved it but was delighted to see them back and that they now have a carbon fibre frame which makes them even lighter to handle. I have found them a very reliable walker. They have a good size basket and seat. I would highly recommend the Gemino rollator.”

Helpful Report

Posted 7 months ago

“Very helpful service Zoe was great demonstrating chair we bought at show run Ben delivered it and explained very well how to alter adjustments if needed”

Helpful Report

Posted 8 months ago

“Took my mum to vivid care to choose an electric chair. Zoe was amazing- kind, patient, and so very helpful. She made sure mum tried out a number of chairs and went to huge lengths to help a 93 year old come to a good decision. In another shop the assistant had talked over her head. “Does she take sugar?” Sprung to mind. Zoe in contrast listened to mum, respected her views and treated her as an intelligent human being with valid opinions and needs. She heard the problems. Thank you Zoe - and the chair is a success! The customer service was the best I have ever experienced. I did not compare prices! We had already had a bad experience elsewhere and the the most important factor was a comfortable chair. Zoe kept us informed up to delivery. The man who delivered was helpful and efficient. Mum was alone when delivery took place. He refused a £10 tip my mother tried to press on him saying he was paid. He did not take advantage of an old lady - so lots of credit to him as well. I don’t think we are going to need a return or refund as mum is very happy with the Sherborne chair that fitted HER. Zoe and team have turned what was a bit of a disaster inherited from another firm into a triumph!”

Helpful Report

Posted 9 months ago

“Very helpful and friendly and made adaptations to ensure the foot plates on the wheelchair were at the right height for my daughter. Thank you!”

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Posted 10 months ago

“Thank you to Zoe at Vivid Care who advised us correctly when purchasing a road scooter; this has made a quantum difference to my life and my ability to get out and about. First class service all round - Thank you”

Helpful Report

Posted 10 months ago

“Excellent customer service from Maxine, immediate response to my initial enquiry, and then helped make sure I was purchasing the right product. Also pointed me in the direction of a training tool I wasn't aware of, which is now part of our core P&P.”

Helpful Report

Posted 1 year ago

“Great company, always willing to help. I always recommend patients to either go to the showroom and try the equipment. Look forward to working with you all again soon.”

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Posted 1 year ago

“Have just bought this product for a client in the community and it is excellent. The service and support have been outstanding, from the initial enquiry through to delivery and online support and training with Maxine. The chair is brilliant and will make a massive difference to my client and his support team in being able to safely and quickly lift him from the floor with little effort. The chair is simple and easy to use and everyone involved feels confident with it”

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Posted 1 year ago

“Excellent & positive company leading in specialist health equipment!!”

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Posted 1 year ago

“Excellent customer service! Despite an initial issue with my new electric wheelchair, it was resolved incredibly swiftly and professionally.”

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Posted 1 year ago

“We were very pleased with the installation. It was fully explained by the fitters and left in a clean state. Thanks to the two fitters Mike and Jamie who were fully experienced and very caring. Also Graham the electrician who was also very knowledgeable and kind.”

Helpful Report

Posted 2 years ago

“the knowledge of the product and help to buy the right bed was great. it came on time and delivered int eh 2 hour window they said it would. The 2 guys who delivered it were amazing. Carried a very heavy medical bed to the second floor in an old building. They were warm and kind to my mum and in good spirits through the whole process. i would recommend yorkshire care based on my experince. wendy of Harrogate”

Helpful Report

Posted 2 years ago

“I am giving one star that on the basis the lady that I first spoke with on the telephone was very helpful but the unfortunately she had to pass me onto someone else to take my order. My reason for submitting this review is because after expressing the urgency of my need, being told when I could expect delivery and paying on this understanding it was not delivered.”

Helpful Report

Posted 2 years ago

Hello Mr Dines, Apologies that your order was not delivered on Friday, it will be delivered this morning – there was an issue with the engineer’s van being loaded on Friday which meant unfortunately your walker was not loaded, we then attempted to rectify the situation later in the day via one of our other staff taking it but unfortunately, they were unavoidably delayed on another job. Again our apologies for this lapse in our service, and thank you for your understanding. Kind regards Graham Oliver

Posted 2 years ago

“We ordered a rise recliner chair but found it wasn’t going to be suitable . So we asked for the full refund as the advert said they would. The company pointed us to the small print and then gave us a refund less £300. This was disappointing as up until we decided with their engineer that the chair wasn’t right they had been very good.”

Helpful Report

Posted 2 years ago

Hello and thank you for your review. I'm pleased to hear you found the service good, but I'm very sorry you felt disappointed. I've looked into this and one of our seating specialists first came and delivered and set up the chair. He then travelled back to review the chair, at additional cost to ourselves. We then sent a courier to collect the chair after it was deemed not suitable, however collection was refused. We then had to send another engineer to collect on another day. The £300 retained didn't cover the cost of the courier, quite aside from the other three visits made. It's very rare that our Lento chair doesn't work for a client, due to its flexibility, and due to the additional journeys involved on this occasion we did have to recover a small fraction of the costs involved. I trust this helps to explain the additional charge, and thank you for your understanding. Kind regards Tristan

Posted 2 years ago

“A very professional genuine caring very helpful knowledgeable staff and engineers who are always willing to do there very best to help the customer what ever the issue etc I strongly recommend anyone who needs a mobility scooter to go to them first.”

Helpful Report

Posted 2 years ago

“I cannot speak highly enough about my experience with the efficient and swift help I received. Maxine understood immediately that I needed urgent help, my husband having fallen twice in three days. She organised delivery of the Raizer M, which arrived within 24 hours of my conversation with her. She also sent me additional "toptips" which were useful. I would highly recommend the chair as easy to put together and operate. Having the Raizer M has given my husband and me peace of mind that we do not have to rely on outside help. It also means that we don't take up scarce NHS resources, needing an ambulance and trips to A&E. Thank you - fantastic product and the best customer service.”

Helpful Report

Posted 2 years ago

“One of the reasons I wanted someone to look at my chair was the noise it is making, but this is still happening, having only had the chair just over 2 years, I feel a little unhappy with the this and anxious”

Helpful Report

Posted 2 years ago

Hello Jennifer, Thanks for your feedback, and apologies for the delay in responding. We will arrange an engineer to attend and look at this further at no extra cost - our aftersales team will be in touch to sort this. Many thanks for your continued business - it's much appreciated. Kind regards Tristan

Posted 2 years ago

Vivid Care is rated 4.8 based on 458 reviews