“Absolutely perfect plants!
My order arrived as scheduled and in absolutely perfect condition.
The plug plants I received are by far the very best I have ever had via mail order. I cant recommend the company highly enough
I also had some fruit trees delivered last year and they too were packed beautifully and in excellent condition Great company!”
“I purchased a bush cherry tree a few years ago..Porthos I think it was called. Through my neglect it died. I contacted you garden and they replaced it. I was really thrilled..I told them it was my fault. I have given them lots of orders since and I for one am really delighted with the strong young plants I have received. Also Ioved the free bee book I got and lately free secateurs.What is to complain about ? Excellent company..highly recommend ! Rosemary Smith”
“The plants arrived securely packed. They were still damp on arrival. In excellent, healthy condition. I will definitely be using this company again.
Thank You”
“Price of plants are very good compared to other online companies. Customer service is absolutely outstanding and I would thoroughly recommend buying plants from them, I certainly will.”
“Just received my 12 hollyhocks chanter doubles lovely fresh condition all 12 plants.and a very good size will definitely order from u again keep up the good work.packed very very well and received so quick.mr parker Littlehampton.”
“We have ordered quite a few plants now, I wish I had found YouGarden before, as I have had a bad experience with online plants and You Garden are far more superior excellent packing. Choice is excellent and will use no other now. Thank you”
“Their plants and shrubs are excellently packed and any queries are quickly solved. I bought from them for first time last year and don;t look at other catalogues now. They're a family run nurseries and take pride in what they do.”
“Excellent Service & quality products. Customer service is excellent. I have also found You garden to be exceptionally good value, and have some great offers on at all times of the year. The club membership with 10% discount also helps towards reducing the cost. They are my 'go to people' for plants and I would highly recommended You Garden for all your gardening needs.”
“Two excellent bougainvillea delivered and well packaged. Plants look healthy. Would have been 5 stars but it took an extended time to be delivered (longer than 14 days) following order, but once finally shipped was quick”
“Like everyone else still waiting for my order one month on. Have used you garden before and was happy but no more. I’m sick of not being able to get through to them. As someone else has suggested going to try and get my money back through the bank. So disappointed”
“Mum placed a order,unfortunately it was damaged on delivery.I sent a Email with photo attached got a swift reply saying no need to return and they would re send mums order free of charge.Very pleased with the prompt service that was provided.”
“Changed my mind. After phoning a second time got a really helpful person who has arranged a refund for the begonias and a replacement for the Busy Lizzie. The first assistant was poor and unhelpful but had I been treated like this in the first plsceI would not have posted my previous review. So sorry is due tomorrow o this company from me.”
“I left a poor review about this company when 16 lavender plants arrived instead of the 40 I had ordered, and the initial response to my contact was dismissive and seemingly disinterested. However a few weeks later, someone from You Garden contacted me and was helpful, efficient and my order has now been completed, with healthy looking plants, which were delivered on time, as agreed.
So, to set the record straight, a way to go, but perhaps there is hope!”
“I first started using YouGarden last year when I had a totally new garden to plant. I originally bought a pack of 3 dwarf buddleias and later on bought a tree. I also bought plants this year before coved 19. I was initially quite impressed by their service as I ordered the plants and they came within a reasonable length of time whereas other companies I have used before take the money for plants and then see to grow to order leading to waits measured in months
I first became somewhat dissatisfied when I tried to invoke their lifetime guarantee as one of my buddleias died. I did not notice that their phone number was a premium rate number until the call used all the credit on my phone! My understanding of the law is that all companies must now publish a standard rate phone number and as far as I can tell YouGarden is clearly in breach of this.
There is also a catch in the lifetime guarantee. If you ask to have a plant replaced under the lifetime guarantee you have to pay the £6.99 postage charge, and YouGarden have not been willing to include the replacement plant in with another order. I do not remember hw much the buddleias were originally but they were not much more than £6.99.
I have bought more plants from them recently than I would have done if it were not for covid 19 and they have all come, all be it later than I would have expected but yesterday I received an Apple tree with leaf curl. I find this really unacceptable as this could potentially infect every other tree in my garden, and it actually came in a delivery of four trees. I have sent them an email about the tree which is covered under their 30 day unconditional guarantee, but of course I can’t burn it until I get a response from them.
Long waits for deliveries and customer service only by phone seem to be par for the course under covid 19. I am currently trying to find out what has happened to a cosmos that I ordered from Sutton’s in March. My concern is how the customer service is provided under normal circumstances, the lack of a standard rate phone number, which I think is a matter for trading standards, an whether the guarantees are genuine. I may post again when I find out!”
“I ordered a mushroom kit in September, it arrived in good time and i was looking forward to plenty of 'home grown' mushrooms, to date i have had 4.! I rang to complain only to be told i haven't given the kit long enough to produce more mushrooms. I maybe wrong but i feel let down by the attitude of the lady on the phone and your company, i followed all the instructions to the letter so something can't be right, hence the 2 stars...”
