Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,164 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

Questions

Metrics

4.6

Based on 3,164 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking covid refund policy. Arrogant staff basically saying, too bad mate. Book direct to have peace of mind.”

Helpful Report

Posted 2 years ago

“Still waiting on my refund as been waiting bout 14 weeks even after they rang me up this week for my bank details to pay me straight away but still not got it. Just more lies. Trading standards have been informed and small claims court will be in order. Ppl stay away from this company.”

Helpful Report

Posted 2 years ago

“This company is absolutely shyte. DO NOT waste your money”

Helpful Report

Posted 2 years ago

“Had a trip to Turkey booked for April 2020. Cancelled due to Covid. Wasn't offered a refund so rebooked the same trip for April 2021 at an extra cost of £150 per person. Cancelled due to Covid. Wasn't offered a refund so rebooked same trip again for April 2022 at another extra cost of £210 per person. So in total extra cost from original booking of £360 per person. They have had our money since September 2019. Have been trying to change tee times since May 2021. After 8 emails to the person who was eager to sell the trip (Alex Fieldsend) I still have had no reply. 3 emails to customer services again no reply. 2 phone calls to customer services who promised to sort it out. No reply. We are now quite worried when we go about what we will find when we get there. Totally bemused and disgusted with lack of any service. Avoid Yourgolftravel at all all costs. You have been warned!”

Helpful Report

Posted 2 years ago

“I have booked at least 6 times with this company however after having a terrible experience on last holiday chasing up my queries to get sorted still waiting on answers 3 months down the line I will never ever book with them again quick enough to take your money after sales terrible really really bad”

Helpful Report

Posted 2 years ago

“Just returned from 5 days Golf in Vale do lobo organised by YourGolfTravel and can't recommend them highly enough. This is the 12th time I have used YGT, and will certainly be using them for any golfing holidays in the future. Colin Spurway”

Helpful Report

Posted 2 years ago

“Disgraceful customer service. My wife and I have booked numerous holidays with YGT and they have all been excellent. In 2020 however we had to cancel a holiday to Turkey because of covid. We had not yet paid for accommodation or golf but were told that we would lose our flights, which had been paid for unless we paid a rebooking fee £100 pp) and rolled the entire holiday forward for a year. We did this and of course covid was still here in 2021. Once again I was told that the flight money would be lost unless I paid the balance. In fact this was simply not true as by looking on the Jet2 website it was clear that the flights could be rearranged to other destinations or times. In the event Jet2 cancelled the flight before I could rearrange and presumably a refund is issued, but not to me. I have sent countless emails to YGT which go unanswered. I have phoned dozens of times to our personal advisor (Alex Fieldsend) who has always been very attentive when we have been booking but now will not take my calls or phone back. Sadly I will never use YGT again.”

Helpful Report

Posted 2 years ago

“AN ABSOLUTE DISGRACE OF A COMPANY. We've waited for over 27weeks so far for a couple of our party who can sadly no longer go away, due to covid to get a refund. We stuck by YGT through the whole covid period and even rebooked when we could have got our money back over £12000. They've been nothing short of a shambles, customer service dont do any thing apart from tell you more lies or palm you off.”

Helpful Report

Posted 2 years ago

“I was in a group booking for 6 ladies to go to East Sussex National. Two nights, 19th & 20th October. Spa treatments Tuesday. Two games of golf (Wednesday& Thursday). Grandson, who lives with us and for whom I am a primary carer, tested positive for Covid at 1:00 pm 18th October. My grandson was unable to go to stay with his other grandmother as planned so I was forced to cancel my booking. The other five ladies carried on to their booking under the name of Kathy LLoyd. Ref: 343176/19102. Kathy phoned Your golf Travel on several occasions during the afternoon. She said that they had implied no refund would be possible but a voucher or deferment could be given. She received an email at just after 5 pm saying that I would incur the full cost with no refund. I also phoned last night and was met with a very unsympathetic response. Under the circumstances I strongly feel that this was very unsatisfactory. I phoned the East Sussex National and, had I not booked through Your Golf Travel, would have allowed me to defer to another date. However, since it was booked via your company they said I had to deal with you. As you can imagine the whole episode has been extremely stressful. I was looking forward to the break and was only able to do so since my grandson would have been away. I cannot believe that in this Covid era your company can be so inflexible and unsympathetic, especially as the East Sussex National Hotel would be prepared to offer a voucher or deferment. I hope you can come up with some satisfactory solution. Kay Barnard”

Helpful Report

Posted 2 years ago

“Avoid this company like the plague,very very poor customer service and lie through their teeth.avoid avoid avoid”

Helpful Report

Posted 2 years ago

“I think they are going into liquidation! If you are anxiously awaiting a refund for a cancelled holiday you will have a very, very long wait. we've been waiting months! I believe they have no intention of paying back the monies they owe.”

Helpful Report

Posted 2 years ago

“I have been waiting 1 yr for a refund unbelievable how bad the customer service is. Had 100 calls when they took my booking now the same person refused to speak to me. Promised a refund but no contact since.”

Helpful Report

Posted 2 years ago

“We all know problems have occurred due to COVID, however but Your Golf Travel seem to take this to a new level. Holiday Cancelled in early Feb 2021. Promised Refund in 3 Months Then delayed to 3 Months from Holiday date. Then stated it was happening soon. Chased them repeatedly for a committed date which we did receive. Promised date has not past and they seem to be ambivalent to returning our money. This was a booking for several couples and is a significant amount of money. Note: This holiday followed on from a holiday in April 2020 where we were not given refund option. We had to rebook and they retained all monies paid for full duration”

Helpful Report

Posted 2 years ago

“Do not go anywhere near this company they have had our money about£3300 for 18 months for a twice cancelled golf holiday in Turkey and despite numerous contacts will not pay out what we are owed. Customer service is shocking and if you place your golf holiday trust in them tou are taking a big risk”

Helpful Report

Posted 2 years ago

“Appalling customer service. Holiday cancelled for a 3rd time from them. Has taking them 12 months and counting to refund the money with zero update on what is happening!”

Helpful Report

Posted 2 years ago

“Have been waiting for a promised refund since January. I was told it would be 12 weeks. I emailed again and was told there was a delay. After several emails I informed them of my intention to contact the ombudsman. I received no reply. I intend to wait the obligatory 6 weeks before sending another email.”

Helpful Report

Posted 2 years ago

“They had a FULL Refund from jet2 for our flights but have refused to refund this to us”

Helpful Report

Posted 2 years ago

“i,M A FOLLOWER ON fb AND JUDGING BY THESE COMMENTS....ALL THIS FIRST PAGE IS SADLY DISAPPOINTING, MY MATE AND I WERE LOOKING TO BOOK A WEEK OR SO IN SPAIN IN THE COMING MONTHS......NOW YGT WONT BE GETTING MY SERVICE.”

Helpful Report

Posted 2 years ago

“YOU MAY BE MAKING A HUGE MISTAKE ,booking you next golf break with YOUR GOLF TRAVEL ,they promise you a refund but keep putting it off ,I’m into my 23rd week and STILL waiting for my refund”

Helpful Report

Posted 2 years ago

“I had a similar experience to a number of other reviewers with YGT refusing to offer me a refund despite their own T's & C's. They cancelled our trip and said we were not entitled to a refund. I engaged ABTA and they supported my position, I did eventually get a full refund. I would recommend anyone experiencing similar challenges to utilise ABTA's services, after all, YGT do site themselves as ABTA affiliated as a reassurance to customers that bookings are safe. They are unethical, unprofessional and members of my Golf Society and I will not be using them again.”

Helpful Report

Posted 2 years ago

Your Golf Travel is rated 4.6 based on 3,164 reviews