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Your Golf Travel Reviews

4.6 Rating 3,164 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

4.6

Based on 3,164 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled our booking for 13 people in February 2021 due to ongoing Covid restrictions on the understanding we would all lose the £50 deposit we all originally paid. The remaining balance would be back in my account within 12 weeks as per YGT policy, given the Covid complications i understood this. It is now 24 weeks since I originally cancelled the booking and 12 weeks beyond YGTs company policy of a refund within 12 weeks. YGT have now broken there own T&Cs so a full refund including our original deposits should be repaid. I am in no doubt that YGT are making this refund process as complicated as possible so they can keep our money despite being in breach of all the UK Government Guidelines on refunds and timescales. Lee Westwood needs to have a word with this SHAMBLES of a company and get them to payback what is rightly due to its customers. I will never be booking with YGT again, they are a DISGRACE...”

Posted 2 years ago

“Hi just an update we were told our refund would be completed in July and guess what no refund!!!! Really getting fed up with these liars now!! I’ll be back on the phone again trying to get somewhere but I’m not holding my breath.will never use yourgolf travel again absolute disgrace!!”

Posted 2 years ago

“YGT are probably one of the worst Golf Travel Companies in the UK....I had to cancel a Golf Trip for 6 of us to Spain earlier this year due to Covid/Airline schedules and was told my refund had been approved but would take up to 12 weeks for the refund to be paid back to my card....why does it take 12 weeks to do a refund?....it is now 19 weeks and i'm still waiting despite contacting them weekly only to be told it's being processed or 'no update'. Their Customer Services Team emailed me to say it would be in my account a month ago but nothing has arrived. As i say i've chased them up weekly for updates but got nowhere. I have used YGT for several years but after this i will never use them again and will let other golfers I know to avoid them in future. A very very disappointed customer...”

Posted 2 years ago

“Exactly the same as John requested refund in February. Put off with e.mails and then promised priority. No e.mail contact last 2 weeks Used this company many times and had great service so disappointed.”

Posted 2 years ago

“DO NOT USE THIS COMPANY Still waiting for a refund which was promised in February. I appreciate that these have been unprecedented times and that COVID has made things challenging for companies, but I’m certain it can’t take this long. Still owed over £9000 The companies customer service has been appalling from start to finish. It’s impossible to get hold of anyone and email response time is equally useless. I would never use them again”

Posted 2 years ago

“Been waiting 18 weeks for a refund for our turkey trip in March 2021 been very annoying no one in customer service ever returns your phone calls or emails!! Thought we were getting somewhere when Syke Philips head of customer service emailed me but no she was no better than the others now she doesn’t reply!! We always use this company but never again it’s all about golfbreaks.com!!! in future Good luck everybody chasing their money Gary Harber”

Posted 2 years ago

“Have been waiting for a refund since December 2020. All I get is excuses. It looks like I am not the only. Terrible service. I am a member of 3 golf clubs and will not be recommend your company (word soon gets round in the golfing world)”

Posted 2 years ago

“Avoid this company at all cost, they took my money without even having a vacancy and now been chasing for a week to get a refund. Disgusting.”

Posted 2 years ago

“Refusing to give our refund after booking in April 2020. Have used them lot's in the past but won't be using them again.”

Posted 2 years ago

“This company has no qualms about withholding legitimate refunds to customers and treat them with contempt. by not responding to any form of communication. To avoid any angst ; book elsewhere.”

Posted 2 years ago

“I wouldn’t recommend this company to anyone . We had a Golf trip cancelled in May 2020 because of Coronavirus restrictions and then again in 2021 because of the same restrictions and the company flatly refuse to give us our money back but instead offer us a credit for another holiday which is not convenient to any of us . So please be warned if you decide to book a holiday with this company .”

Posted 2 years ago

“Despite numerous requests we continue to be ignored with no response to emails. We had a trip cancelled in 2020 rebooked and now 2021 has been cancelled. Absolutely shocking company untrustworthy and how they get any good reviews goodness knows.”

Posted 2 years ago

“Anyone get legal advice in regards to getting a refund?”

Posted 3 years ago

“Moved our trip from 2020 to 2021 due to Covid. Cancelled again and no refund as they changed the T & Cs when we moved the booking. Shocking TBH. Used them many times in the past but this of course will be the last.”

Posted 3 years ago

“We are struggling to get our refund, we group of 12 and we alway going on trip will never use or recommend again”

Posted 3 years ago

“If there was a zero star option that is what I’d use . Terrible ....just like all the others on here waiting for a refund for cancelled trip . Numerous e mails and unreturned telephone calls , promise of payment and still nothing . AVOID”

Posted 3 years ago

“Avoid at all costs. Holiday booked April 2020 Applied for refund now declining this . TRADING STANDARDS NOW INVOLVED.”

Posted 3 years ago

“Just received a part refund after 6 months Golf break cancelled because of covid lockdown, it should have been a full refund it was booked as a package. I wish this company would offer a legal reason why they are refusing to refund people's money, and not just put the blame on Ryanair.if they are refusing to pay you then your legal fight is with them not your customers shocking customer service”

Posted 3 years ago

“had our trip for 8 cancelled for COVID19, YGT still have failed to repay as promised and uphold their legal obligation. We have used YGT many times before but never again. customer service as bad as you will see - keep away”

Posted 3 years ago

“Shocking Customer Service Having had a golf trip for 12 people cancelled back in September 20 due to Covid 19, we were promised a refund. We were later told that it would take a substantial 12 weeks to receive a full refund. Several emails and phone calls later we have still not been refunded, with no further timeframe given by YGT on when we will get this. It's been a myriad of lies, inaction and overpromising. This is an appalling way to treat customers, especially as we have been booking with them for many years. Its now been 5 months with no refund......and counting.”

Posted 3 years ago

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Your Golf Travel is rated 4.6 based on 3,164 reviews