Hello,
Sorry you found the website tricky, generally signing up should take less than 2 minutes. I'm pleased to hear we were able to assist over the phone however!
Tom
Aftercare Team
“Have recently purchased YourRepair policy. Very easy to do & good value. Today I received telephone call to make sure we had received all the details. A nice personal touch.”
“Simple, quick and easy to understand sign up process with prompt acknowledgement by YourRepair. Also like the ability to set the start date for the agreement.”
“As a follow up they called my mothering this morning law - she is 74 and just lost her husband, she has spent yesterday and last night with no heating as her Husband was the primary contact and this company would not take action until we sent the death cert - this did not stop them taking payments, they said it would be another 24 to 48 hours before they could attend, local plumber was their at 9am and sorted within an hour- your better off keeping your cash in a tin and sorting yourself as this company has zero respect for the customer”
“Excellent Cover and great value for money. Just had a valve replaced on a radiator. Claim was quick and easy and work completed within a few days. Very Happy.”
“Simply terrible, first claim in May 2018.
Heating not working, young baby in the house and Raised the claim, three weeks later I hadn't heard anything (i'd been away on business).
I called and was told there was a technical issue and that I should have chased them, Sam said she would call me back that evening. Nothing. Called the next day, Sam is not available the representative told me she can’t access Sam’s email and that they are unable to raise the claim and help me due to a technical issue. Promised call back next day but nothing. The level of effort is extreme. Emailed the MD, no response.
Claim Feb 2019 - Still ongoing, three weeks with no heating and young children, a completely farcical state of affairs. Told to raise a new claim then told to close it out as it will be dealt with on the first claim. Told an engineer is coming out who didn't then told my cover doesn't include non-vented systems which basically means most modern central heating systems. Lack of responses to my queries.
The experience is probably the worst I have ever known and I pay their top package. Little regard was given to the fact I have very young children and I can't heat the house. Do yourrepair care about their customers... The evidence would suggest not.
Three rules - Services need to be effective, easy and enjoyable, none of these have been met.
Advice - Avoid”
Hello,
Clearly something has gone wrong here and I apologise we have let you down. I can't trace your account, so if you wish to call us so that we can investigate, we're on-hand. Our number is 0330 223 4422 and we're here until 7pm tonight.
Tom
Aftercare Team
“Disgusted with this shower my mother in law has been left with no heating as they need a copy of her husbands death cert before they will sort the boiler out, he passed last October they have taken payment of £24 per month without fail but as soon as supports needed they failed”
“Really pleased with YOURREPAIR. fault with boiler, no hot water or heating. Engineer called late Friday afternoon, had stood root around checking as he went and despite this he couldn't fix it as parts needed. Unfortunately because of the weekend nothing could be done. This is fully accepted by me. Monday morning the engineers company rang to say parts received and engineer would call after 4pm, which he did.
Parts speedily fitted and electrode cleaned too. All fixed. I am totally happy from start to Finnish. Your repair was very much better than previous companies I've been with. No problem in reccomending to all.”
Hi Antpen,
Thank you for taking the time to write your review. It's really pleasing to hear about your experience and thank you for your recommendation!
Tom
Aftercare Team
“not had a repair yet but this method of insuring boilers is the way forward. Easy on the internet plain English used for informing customers excellent rates as compared to British Gas ect.”
“Sign up process very easy and much better price than my previous boiler insurers. Received a follow up call in case I had any questions very good experience so far. No experience of callouts at present as I am a new customer.”
Hi Sue,
We appreciate you leaving such a nice review. Happy to offer you a better deal than your previous cover - we're here to help if you need us!
Tom
Aftercare Team
“Knowledgeable young man who arrived within the stated window having called to confirm in advance. Clean efficient operation without fuss, explaining what he was doing and why.”
