“Signed up to one of the plans no problem, day later Adam from customer service rang me to see if I got on ok and had any questions very impressed with the customer service, helpful and friendly.”
Hi Emma,
Thanks for taking the time to write a review of your experience. I'm happy to hear that we've lived up to your expectations so far!
Tom
Aftercare Team
“the company just want to take money, don't want to do any job, the engineer came for the service, just did testing, ignore the noise from the boiler.
called customer service, she told me they can't help me with the boiler noise, I need to wait until the boiler dead before they can send an engineer out, I got my house insurance cover my boiler emergency break down, so what is the point I spent money for your cover?”
Hello,
We're sorry that you're not happy with the service you've received so far. We always aim to fulfil a claim when submitted by a customer and certainly do not try to avoid repairs where they're necessary. However, due to the nature of boilers and central heating systems in general, noises can be a common occurrence when using heating or hot water and do not necessarily mean there is an underlying issue. All of our engineers are fully qualified and would be able to ascertain whether any operational noises were of concern.
I'm unable to trace your account from your review but if you have genuine concerns over the noises, or the issue has got worse since our engineer visited, please do contact us on 0330 223 4422 - we're here until 7pm on weekdays.
Kind regards,
Tom
Aftercare Team
“I've been a customer been a customer of British Gas for an number of years and been extremely happy with their service, but to price increase, I thought I changed (bad mistake!!) to YOURREPAIRS should be renamed WHATREPAIR!! As so far I've made 2 genuine claims and they have both be declined!!
1. plumbing problem - serious leak under the kitchen sink caused by pipe work. Was told by YOURREPAIR I'm not covered!! I then learned I was not covered for drains, although the paper work I printed off and the price I was paying says differently. I then further increased my subscription (£27 per month) to cover drains...now I have a blocked drain, I am NOT covered, as I mentioned a smell coming from the drain...of course if the drain is blocked a smell will develop!!! What am I paying a monthly fee for!!!
Lesson LEARNT!! Don't be fooled by all the 4 stars!!”
Hello,
We're really sorry to hear that you've not been happy with the outcome of your claim. Without any information to access your account, it's hard to ascertain why, but drains can get a little tricky as shared drains between properties for example would be the responsibility of local water authorities rather than ourselves.
We'd be more than happy to discuss and provide more information if you wish to give us a call. You can reach us on 0330 223 4422 until 7pm today.
Kind regards,
Tom
Aftercare Team
“Just signed to 'your repair' after receiving my annual renewal quote from SSE. Very impressed with the website, easy to use. Also your telephone service was prompt and efficient. Regds Rich Wheadon.”
Hello Richard,
Thank you for taking the time to write a review. We're very happy that you found our website and service so far impressive. We're on-hand until 7pm every weekday if you need us for anything.
Tom
Aftercare Team
“Yourrepair sent Becky from Ideal to fix my boiler within 24 hours and she has completed an excellent job. Becky is clean and very professional. It is lovely to meet a lady engineer as well.”
Hello Michelle,
We appreciate the review and we're very happy that Becky completed the job to your satisfaction. Thanks for taking the time to write to us.
Tom
Aftercare Team
“I have just joined so will be unfair to review customer service.
But the monthly cost compared to my previous company is £5 cheaper.
Until i have to call an engineer will be the deciding factor.”
Hello,
Thank you for the positive review for your experience so far. We welcome you to come back and review us again when you do need our services - we aim for 5-star service at all times!
Tom
Aftercare Team
