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Zalando Reviews

2.3 Rating 106 Reviews

33 %

of reviewers recommend Zalando

Company Reviews

2.3

Based on 106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Zalando Reviews

About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

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Zalando 1 star review on 24th October 2022

Katya Taryannikova

Zalando 1 star review on 28th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Criminal company, run by frauds. These people have scammed by son out of 1000's. Others need protecting from them.”

Posted 2 weeks ago

“Discusting company Cake products and no refunds Scammer company”

Posted 1 month ago

“Ordered an item and recieved the wrong item. Sent back re ordered the item again guess what got wrong item again. I am now awaiting refunds for 2 items which come to nearly £200 . I question do they even have items in stock that you are ordering quite frankly”

Posted 4 months ago

“If I could give zero stars I would! Avoid ordering from this “company” at all costs! Ordered a North Face jacket for £269.99 from them, Yodel website said the item was refused pick up from the sender as it was poorly packaged/damaged and to contact the sender, on contacting Zascamdo they confirmed the parcel had been damaged and returned by the courier and would be refunded in 5 days, following 7 days received a further email saying they had received my return (it was never delivered to be returned!!) and they will refund in 7 days! Unacceptable, have contacted credit card fraud team to recoup the payment and reporting to Trading Standards.”

Posted 5 months ago

“Disgusting company they don’t seem to refund I will report this to the trading standard to investigate they are based in Germany and think it’s ok not to refund on lost packages”

Posted 7 months ago

“not refunding returned items.SO basically an illegal company.”

Posted 7 months ago

“Gave zalando five stars, I ordered two items and they were delivered within five days. I would definitely use this website again”

Posted 9 months ago

“This company refused to fulfill an order to be delivered within the UK while saying they only deliver within the UK. Multiple messages were sent to customer service with no resolution. Additionally, there were multiple technical problems with the website not allowing me to register an account, having to restart the computer, start with a new email, etc. Plus I spent hours going through their website to find what I wanted to buy, got all the way to the payment page, and the company then literally refused to fulfill my order. This company literally wasted hours of my time and goes out of its way to get rid of customers. I'm truly disgusted with this company. I don't say this lightly. Stay far, far, away. The world will be a better place if they go out of business.”

Posted 11 months ago

“FRAUDSTERS. NOT SAFE TO USE. Sent an order back for a North Face coat. They received my returned order on 1st March but didn’t correspond what so ever. They literally made me chase & beg just to look into my query which they refused to do until I signed a ‘legal document’ then I was told my refund has been rejected because item wasn’t in the bag. Although I have photos of the parcel as I dropped it off to evri, zalando refuse to provide any further information & just ignore me. No customer support what do ever and just steal peoples money. They’re doing this to a lot of people according to chat groups. Someone needs to stop this company defrauding people! It’s theft. If this has happened to you, I did the below. 1. Report them to your bank and ask what options are available to retrieve your money. 2. Report them to Citizens advise who will explain what to do next. 3. Report them to Trading Standards 4. File a report to Action Fraud 5. Share your experience everywhere you can online”

Posted 1 year ago

“I’ve had some issues with Zalando but they more or less were solved but this one is just worrying and upsetting. I returned a pair of Jordans and after a while realised they weren’t refunded so I contacted Zalando, they confirmed they had received them, made me sign a form and then said that they didn’t receive them and they cannot refund me until I return them. I was just dismissed and now I’m being completely ignored. it’s a lot of money I have lost. I’ve also returned another order and I don’t know if the same thing will happen again. I think people should be aware and be careful ordering from Zalando because this may happen to you!”

Posted 1 year ago

“ZALANDO IS SCAM!!!! Like other reviewers, I really wished I had read these reviews before spending my hard earned money at Zalando. There seem to be a trend that returned parcel never arrives at their warehouse which is rather convenient and a big scam. I provided all the necessary evidence that my parcel was returned and the tracking shows it arrived safely at their warehouse, I was asked to sign a legal statement and send a redacted ID all of which was duly actioned. I sent tracking details and photos of package. They still state that they cannot process my refund. What more can I do, this is my worst experience of online shopping. I will not be pushed over or part with my money without a fight. Zalando do the needful and refund what you owe. Evri are very reliable and the tracker shows that you got the parcel back but do not want to refund the money back to your customers. I am £200 out of pocket due to your daylight robbery. Zalando must be brought to books. Like every other customers have mentioned, they simply say they can't process the refund without giving reasons or next steps. I can't believe this is allowed to happen in 2023. Scam! Scam!! Scam!!! If you value your money and sanity, please DO NOT shop at Zalando.”

Posted 1 year ago

“I did not receive my order and customer service have not been able to assist, I have had to dispute the charge. Terrible experiece”

Posted 1 year ago

“The worst online retailer I have ever used. Their returns process is a joke and completely broken. The courier they use is just awful, and when that fails you use local post, which forces you to send to a PO BOX which Im assuming is never checked. Returned an item over a month ago and still getting the same boilerplate reply of them....steer clear of them.”

Posted 1 year ago

“Returned a pair of Jordan 11s as was to tight on 7th Jan 23 told refund takes up to 14 days so I will get it on 23rd no refund.. Contacted them on the 25th told they would get back to me no did called on 26th said they got the parcel back on 11th Jan and to complete the legal statement and provide proof of return which I did then got a reply from them on 27th to say they received the parcel back but the box was empty so no refund.....Wish I had read the reviews before buying from them seem like they do that alot to people when they return items...Will never buy from they again BE CAREFUL OF THEM”

Posted 1 year ago

“ABSOLUTELY HORRENDOUS CUSTOMER SERVICE!! parcel delivered to wrong address. Having to fill out forms - which for one reason or another they are never happy with! Asking for tracking number - which no longer exists as it has been ‘delivered’ They reply with the same robotic response to each of my emails! This is so frustrating! Reading other reviews it seems even if they decide to give me a refund I will have to jump through hoops for that too!”

Posted 1 year ago

“I had ordered in the month of October £609 and till date am waiting for it . Zalando says its been delivered and has attached an image of just the boxes . The day the order was being delivered i was at home itself and no one knocked nor called me and later after some minutes o received email saying your order is delivered. I went out to check but there was nothing. I contacted customer service and they sent me legal statement to sign and send back . I did send it with all necessary information but no response. Its like almost 4 times they asked me to send same information again and again. After few days i get email saying your parcel is delivered and you cant be entitled for a refund. This is totally unacceptable as its your right for a refund if the parcel is not delivered. Zalando has poor delivery service. I have lost my £609 . Zalando tries to scam with people money. Guys please be aware don’t use this online scam for shopping .”

Posted 1 year ago

“Why do your customer service team not deal with complaints I have asked on 4 occasions for my complaint to be escalated and they avoid answering and send me a standard non relevant reply 😡”

Posted 1 year ago

“2 weeks later and my order still hasn’t shown up”

Posted 1 year ago

“I've had £25 gift voucher for my birthday. I've scratches card to get discount code but I was unable to read the numbers. I have contacted customer service explain my problem and provided they with photos of scratched gift card, got reply they cannot give me a new code nor give me £25 discount, even though they can see, by using card number and barcode, this card wasn't used!. Also they have got serious trouble with delivery. Once upon time it was a good company, not anymore. I ownt buy from them anyone and I would not recommend this company to anyone.”

Zalando 1 star review on 24th October 2022

Posted 1 year ago

“I bought Items on 29 june and one of them (Puma shoes) was not comfortable and not sized, so I return it back and they refused to reimburse me. Now I am asking them ro return my item and they are not responding. I have no contact to call and no one replying the emails. I got scammed by sending back my item. Dont buy from them it's a fraud. Demand number : 10301116149577”

Posted 1 year ago

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Zalando is rated 2.3 based on 106 reviews