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Zalando Reviews

2.3 Rating 106 Reviews

33 %

of reviewers recommend Zalando

Company Reviews

2.3

Based on 106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Zalando Reviews

About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

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Zalando 1 star review on 24th October 2022

Katya Taryannikova

Zalando 1 star review on 28th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave zalando five stars, I ordered two items and they were delivered within five days. I would definitely use this website again”

Posted 9 months ago

“Nice trainers, and have also previously bought from zalando, and very happy with the service and products. Thanks”

Posted 1 year ago

“Delighted with my order. Fast delivery, great service.”

Posted 2 years ago

“Amazing shop fantastic quantity free delivery free returns never had any problems with this company bought from it for year always had great customer service 😀”

Posted 2 years ago

“Bought a jumper but Hermes lost it. Zalando answered every email and chat and kept me up to date. After signing a form I was refunded. Can’t fault Zalando and if they stop using Hermes I’ll be back.”

Posted 2 years ago

“Bought a jumper but Hermes lost my parcel I can’t fault Hermes and would buy from them again”

Posted 2 years ago

“Exactly what I ordered they kept me in the loop via emails and delivery 4 days after order at a great price.. Couldn't believe some of these reviews...”

Posted 2 years ago

“Fantastic service - my order was delivered 3 days later Highly recommend”

Posted 2 years ago

“Excellent”

Posted 3 years ago

“I have been using Zalando for a year now and all my deliveries have arrived on time. Generally i think they have a good range of clothes, and they appear to be totally genuine (big brand names) looking at the stitch work etc. 2 problems i have had with them. 1. Hugo boss shoes arrived in a brown box, got through to their customer services to be told the original box was damaged and that their selling the shoes not the box. I laughed and just hung up and returned them hassle free (collected by Hermes). 2. Deliveries take on avg 5-9 days from ordering even if you pay for next day (i don't get that!?!?!) but if you set your mind when purchasing knowing it’ll be a little wait, it’s not the biggest of issues waiting a week for a bunch of clothes you didn’t have to hit the high street for, shuffling shelves and rails. Will continue to use Zalando.”

Posted 3 years ago

“I'm a pretty regular user (having switched from ASOS and Farfetch) and have never had a problem with Zalando once. They have a massive range of brands and delivery is super fast, always consistent. I find the website far easier and nicer to use than ASOS, and the returns process is definitely less convoluted. They also stock better quality products than most of their competitors; IMO the choice on Zalando is far better generally.”

Posted 3 years ago

“I do not usually write reviews but after reading all the negative reviews I thought I would. I placed an order for shoes with much trepidation, the price was excellent so I thought if I use Paypal I'll have something to fall back on. There was no need. I placed the order, recieved an email confirmation immediately and received the shoes 4 days later via Hermes. The shoes did not fit so I returned them with a freepost label enclosed in the delivery box. Extremely easy, not even a printer needed. I re-ordered another size and have just received the shoes after 3 days, I can only think that after all the negative reviews Zalando have got their act together. I would definitely use them again.”

Posted 3 years ago

“The website has very good prices, good quality and the sale and after-sales service is the best of all online clothing stores. 100 days of return, shipping and return very fast and free, the sticker comes in the same package and they always comply with the guarantee of the products offering the best solution for the customer if you have any problem.”

Posted 4 years ago

“I was happy with my purchase on this page. I ordered 2 pairs of boots, were too big and returned them, got my refunds no problem, and then ordered the third pair and was very happy with them. I have read some negative comments here, but my experience was very good.”

Posted 4 years ago

“Before I placed my order i have read many negative reviews about Zalando. However, I decided to make my order “Lacoste T-shirt “ and it was great 👍🏻 !! my order has arrived on time just within 2 working days in a good condition. Also all the return information has included. So i did understated why some people give a bad reviews!!”

Posted 4 years ago

“great store bought two pairs of shoes that are not fake and a quick delivery also very cheap prices.”

Posted 4 years ago

“Everything you could think of you can find here”

Posted 4 years ago

“Sehr grosse auswahl, lieferung erfolgt immer sehr schnell, immer sehr zuverlässig und super qualität”

Posted 4 years ago

“Clothes with affordable prices”

Posted 4 years ago

“Excellent choice, easy website, quick delivery and excellent quality”

Posted 4 years ago

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Zalando is rated 2.3 based on 106 reviews