Zalando SE Reviews

3.2 Rating 200 Reviews
57 %
of reviewers recommend Zalando SE
3.2
Based on 200 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Easy payment and came within the time they said it would!
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Posted 4 years ago
I have used Zalando for a very long time and they never disappoint. Any problems I have had are always sorted swiftly and they provide a brilliant selection of products.
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Posted 4 years ago
This website is a scam. They sent an article later than advised and they denied they gave wrong information. They are liars. The Customer service is incredibly rude. When I told them I would disclose this info on social media they answered "Ok bye". This dodgy company deserves to go bankrupt, They do not have any idea of what professionalism is
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Posted 4 years ago
I am ordering from Zalando for years now, it was my favourite site, but they lost one consumer. I was ordering from Netherlands and Italy. Lately every order I have problems. My order from 3 weeks ago still did not came and there is no answer when I can expect it, and now two news order did not go through so I have to waste my time going to bank account and do it. Also, for one of the order I did not get the notification that the payment did not go through... I do not know what id going on with Zalando.it but I will not order from them anymore... I suggest you to avoid them.
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Posted 4 years ago
Not refunding money after 2 months they have received the package back.
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Posted 4 years ago
Got an amazing shirt delivered early . Thank you . Happy Xmas
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Posted 4 years ago
Awful. Supposedly I signed for a delivery that never arrived at my office (where a concierge man's the front desk 24/7). Even though Hermes' parcel tracking says that the delivery attempt failed, Zalando refuse to to refund me although the delivery is already more than a week overdue. Their customer support keep on saying they'll get back to me, but after ten days of chasing I still haven't heard from them. Probably the worst online experience I've ever had.
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Posted 4 years ago
Returns department failed!!! Returns department failed!!!! Unprofessional team, they lost my return, refund not been issued for 4 weeks. I sent emails, they asked to fill our a form. Day after they didn't like me writing a comment on the form and asked for refill. After filling form as requested apparently I haven't written codes of there items. Clearly stated my order number, which list all items ordered. After 4 weeks, especially towards Christmas I want my money back! Tried to leave a negative review on there website - page wasn't available to leave a review - GREAT SETTING!
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Posted 4 years ago
Never use Zalando! They have never returned money for the returned item and I have been trying to solve it with their Customer Support for 2 months. Zalando was lying to me that money was sent but my bank never received them. Moreover, they could not even send me the confirmation of payments saying that "Unfortunately, we are not able to provide any official document with confirmation of payment." Which does make it very suspicious!. They do not even try to understand the customer when such problems happen. I wish Zalando would have better Customer Service.
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Posted 4 years ago
Poor service, not giving refunds promised! Order no 10504008677136
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Posted 4 years ago
I order from Zalando at least twice each month, but this time is the last. I ordered a pair of shoes which they shipped with UPS via Adidas. for some reasons they where not able to explain the delivery address UPS recieved was not complete (Zalando's fault) I called two weeks ago asking where my shoes where and they told me I have to contat UPS... Wait, I ordedred via Zalando! and second I was not notified by anyone about the missing address. According to "customer service" I had to find this out myself...A JOKE! I called again today, and they never nmotified UPS, so now the shippment is going back to the storage... I am aware of the massive problems Zalando is facing, and the poor customer service they have, but this is the last time I will use them. Ciao
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Posted 4 years ago
In more than one case, they failed to return the money back for refunds. They claim to have returned the money, but it didn’t arrive, and they could not provide any proof that they deposited the money in my account. They promised to provide an ARN number, but never fulfilled their promise and stopped responding to my emails! I’m toltally disappointed in Zalando Sweden!
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Posted 4 years ago
I returned a product, and i never got my money back. They are not even responding to my emails. This is theft!
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Posted 4 years ago
on my order box there were two names, and in the shop they demanded both to be there, zalando tolled me they will look in to it and now I have to wait for a few weeks to see if I can get my order. never again
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Posted 4 years ago
Don't do it. You'll regret it if you need to return. No exchanges in 2019, a joke. Time consuming returns.
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Posted 4 years ago
Made a return, got an email confirmation that my return had been received but never got my money back. When I called in to Zalando tell them this, they said I need to send a stamped confirmation from by bank that the return had not been received on my account. Called the bank and they said they charge 20 EU for such. Ultimately had to pay 20 EU for Zalando's misstake. Very messy, unprofessional, time-consuming and costly return system... This is not a serious company, shame on you.
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Posted 4 years ago
Cancelled 2 orders after I paid express delivery on both items. Waited in all to day to then receive an email from them saying there might be a delay. Disgusting service will never use again. Avoid!!!!
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Posted 4 years ago
It is impossible to contact Zalando the number given is in Germany! Zalando do not reply to emails.
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Posted 4 years ago
I ordered some clothes for a holiday I was going on 12 days after my order. Initially I was told my order would arrive 5 days before my holiday at the latest, then that it would be delayed by a day or 2. After hearing nothing I contacted their customer service, and had to go through about 5 different people only to be told they couldn't guarantee that my order would arrive in time. Absolutely useless, horrific communication, customer service and logistics which is a shame because the clothes they stock are good.
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Posted 4 years ago
100 day return policy, huge range - sounds great. Unfortunately you have to be ridiculously careful when returning items. The address tags look the same but sometimes they go to Zalando and sometimes to "partners". If you accidentally send any items to the wrong place they will lie about receiving them and try to make you pay for items you do not even have possession of under threat of constant and exorbitant "additional costs". Be warned - this is the kind of online company to avoid.
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Posted 4 years ago
Zalando SE is rated 3.2 based on 200 reviews