“Awful customer service. My order was unfulfilled after 20 days, and the employee wrote a sob story about how they were unable to complete the transaction.
This is in direct contrast to their website, where they give a clear timeline for production and shipping. Save your money.”
“I order a phone case 24 calendar/18 business days ago, it should have been "produced" and shipped in 12. I see that I got charged for a state tax that I live in, as well as by a metropolitan city that is only 4 hours away from me. It has yet to arrive and they are no longer replying to my emails. WTF kind of business is Zapps running out of Dallas & Europe?”
“Spent seventy dollars on a watch end of July. It is now toward the end of August a full 25 calender days and it say my order has not even shipped and they won't return my communications. Still says my order is pending even though it should have been here weeks ago.”
“Just found out my Xmas order wont be shipped until Xmas. They did offer me 30% off of a future purchase. Why would I want to buy another product from a company who cant supply my original purchase or have the decency to let me know they dont have it especially when I paid for expedited shipping!!! Bad business across the board!! No thanks!!!”
“I understand the long wait for the shipment, however once I received my tee shirt, the quality is terrible. The shift is thin and flimsy tee shirt material, and the image transfer was off center and crooked. I contacted Zapps about a return and I never heard back. Probably because I stated I did not want to pay a return shipping cost. Im stuck with a cheap tshirt that cost way too much for the cheap quality. I did love their items, but I now know the quality doesn't match the image you see in the ad.”
“Paid for 2 day shipping and still 10 days later product has not shipped and I've emailed 4 times with no response. Read all the other reviews looks like a scam company. Do not buy from them. Im already canceling with three bank.”
“Garbage. Everything I ordered is so cheeply made. For the amount of money I spent I figured I was getting quality items. And that would be a big fat no. Also it was missing an item and it said it was with the shipment. Save your money and don't buy anything from this place.”
“I ordered on Jan 16. It is now Feb 25. Still no product. After 3 emails, they told me it would have to gone from their supplier..in China. This is the second time I have had trouble with this company. If you don’t have it in stock..don’t sell it and say will be shipped within 5 business days. Don bother..save your money. Order from someone else.”
“I just checked the tracking number to see when I get the gift I ordered for Xmas. Shipped on the 15th of December. According to the tracking number my package is still in. China and wont get here until after the 1st of January.
This should be noted in your website.
Never again”
“I ordered a bag and it arrived a month and over and when I opened it. It smelled like it was shipped with a dead animal and trying to get them to send info to return it has been Hell. And it's coming to”
“I ordered a shirt and after a month asked where it was, no tracking info. They said US ran out of stock and they had to send it from Europe.theu said it would be 10-15 days. So 15 days later I asked about it. They showed me a mock tracking of items shipped on the same day. Then asked again where it is. They apologized for the long delay and say they will ship me some skull earrings to make up for it. I just wanted the shirt. Still dont know where it is. I ordered in the beginning of February it is now the middle of March still nothing! Never ordering here again”
“I ordered the Tropic Skulls Shoulder Beach Bag.
I read reviews before ordering, so I was hesitant to order after seeing their ad pop up on my Instagram feed. But I took a chance (via PayPal and a credit card so I could dispute the charge if this ended up being a scam) and was surprised to get my order and that it was actually the quality that I expected! The beach bag is entirely my aesthetic as a punk beach bum so I’m beyond happy that it actually showed up and was exactly as it appeared on the site.
NOW, with this in mind, I do think that it depends on what line you’re ordering from when it comes to this site because after you order, there’s a page that notes that some items are made after ordering. That worried me, but I did receive my tracking numbers one day after ordering and then USPS took a bit longer than they should have to deliver it (was shipped July 7th and was supposed to be here July 11th, got it the 14th because it’s COVID and USPS is doing their best- I put 5 days for shipping because that’s what it was slated for). The vinyl smell inside of the bag is to be expected, but there wasn’t any smell on the outside of the bag. Didn’t get scammed this time, so now I’m gonna get the matching towel!
TL;DR: I expected to be scammed but was happily surprised. The beach bags are great & ship fast. Not sure about other items.”
