“Le service à la clientèle m'a répondu très rapidement lorsque je les ai interpellé pour ma livraison. Ce qui m'a agréablement surprise.
J'avais commandé un foulard et des bijoux. Le foulard est exactement comme sur les photos, la qualité est bonne.
Pour les bijoux, il ne faut pas sattendre a une grande qualité vu le prix. C'est des beaux ptits bijoux de fantaisies.
Je suis très satisfaite des produits et du service à la clientèle.”
“I was so excited to find thus sight. I have ordered a few things and loved everything. Clothes true to size,good quality, got here fast. I will be using this site all the time. Already looking to see what I want next. They did mess my order up. I got earrings instead of the necklace but I am hoping this problem will be resolved. Not a big deal. Still will be buying from zapps. It is a good company to get great stuff.”
“The mail here has been very messed up. The told Zapps my order had been delivered when it had not. Zapps bleed me and resent for me. I received the new in under a week. I received the original (which I sent back) this week. Great customer service and the scarf I ordered is beautiful!”
“I ordered the Tropic Skulls Shoulder Beach Bag.
I read reviews before ordering, so I was hesitant to order after seeing their ad pop up on my Instagram feed. But I took a chance (via PayPal and a credit card so I could dispute the charge if this ended up being a scam) and was surprised to get my order and that it was actually the quality that I expected! The beach bag is entirely my aesthetic as a punk beach bum so I’m beyond happy that it actually showed up and was exactly as it appeared on the site.
NOW, with this in mind, I do think that it depends on what line you’re ordering from when it comes to this site because after you order, there’s a page that notes that some items are made after ordering. That worried me, but I did receive my tracking numbers one day after ordering and then USPS took a bit longer than they should have to deliver it (was shipped July 7th and was supposed to be here July 11th, got it the 14th because it’s COVID and USPS is doing their best- I put 5 days for shipping because that’s what it was slated for). The vinyl smell inside of the bag is to be expected, but there wasn’t any smell on the outside of the bag. Didn’t get scammed this time, so now I’m gonna get the matching towel!
TL;DR: I expected to be scammed but was happily surprised. The beach bags are great & ship fast. Not sure about other items.”
“Very good service. Quick shipping. The piece itself is exactly what it looked like in the picture. It’s a stunning little thing. Would definitely buy from them again.”
“Ordered a pair of silver skull earring with little gold bows.... They came super quick & are fantastic, so cute, absolutely love them. Will definitely be buying more from Zapps.”
“Kind of disappointed... Ordered a very "basic" tshirt no bells and whistles, been about a month and constant checking my emails and account on their website and only continue to see"unfulfilled" ... Does it take that long to hear something? Anything? I did order before without any issues. Shirt came withing the 5-7 as promised. Super disappointed...its a summer shirt that will have to be next summer... Womp womp womp”
“I ordered a Hoodie on October 29th. I email the company and they told me the item was out of stock in their US warehouse, so it was being shipped from Europe. Today 11/19 when I tracked it, it looks like its still in transit from Slovenia. I'd be surprised if it shows up before Christmas. I'm done with this overseas shipping. So disappointed. Will never again order from this company.”
“Its a scam I have 2 stores we ordered them + à restaurant beside my store has them dosent scan its the biggest scam in the history dont buy this it does not work”
“Customer service is absolutely garbage. They sent my order to the wrong address and said I would have to pay to get it shipped to the right one I said no I just want a refund because I wouldn’t get it before Christmas. I am dealing with the loss of my little brother all while this is happening and I told them it would just make it easier if they could just refund they denied and said I needed to pay more money. I told them just to keep their garbage I hope it makes them feel better the holiday season. Just a garbage company I will never buy from them ever again”
