Ziffit Reviews

4.0 Rating 1,592 Reviews
B-
Happiness Grade

About Ziffit:

Ziffit is a really easy way to trade in your old Books, Games, DVDs and CDs. We have made it really quick and easy for you to get cash for your stuff and it is completely free

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Ziffit have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.

A-

Price - Excellent

82.74%
Industry Average
Having used Ziffit a lot of times. I find it is a useful way of raising money for charity. However a lot of top quality books are simply not wanted and many only have a trivial offer price bearing in mind how much World of Books charge if you are buying! Collection works well if collected from your door but I have to travel too far to a collection point to make it viable.
- Peter Tyler
Ok service. My only issue is that you give a price for the items on checkout and then when they’re sorted you sometimes get a different price. There is no explanation what has happened to the other items or why they were refused.
- Phil Boot
Ziffit is easy to use, always great to find out the price you give for donated books - helps me to raise money for my charity. Collection works well and is easy and very pleased to get the funds quickly.
- Sue
B-

Delivery - Average

66.67%
Industry Average
Quick and easy transaction and used the smart pay for delivery. Really good
- Jane
Good collection service.Quick payment when books accepted.Some prices for books better than others and disappointing refusal of acceptance of up-to-date books especially when,on starting a new trade ,the same books are accepted.No experience of delivery or returns.
- David Hodge
Somehow I managed to get myself the wrong delivery method on my last trade, but I contacted Ziffit and they very kindly and quickly rearranged a collection instead, for which I was extremely grateful. Thank you Ziffit! I've been trading with them a long time, having sold many books, and will continue to do so while their customer service etc remains excellent.
- Morag
F

Refunds - Difficult

33.33%
Industry Average
Your courier DPD collected the wrong parcel. Took our Evri parcel destined for our eBay customer. Still waiting for Ziffit to return our parcel and collect the Ziffit trade parcel. Alternatively a refund of £45 for our parcel
- Elizabeth Craft
92.46%
Industry Average
Quick easy service
- Colin Wilkinson
Never a problem. Easy pickup and quick payout. Would highly recommend the service.
- Susan Hatton
Excellent service. Books collected quickly and competitive prices paid.
- Doreen