“Bought this brand balance bike since we thought we lost our previous one. however, we found it next day and we contact Zoomy for return since they offer 90 days return policy on their website(still brand new in the original box), but no one respond us. Don not buy it since they don not provide any customer service!”
“Great quality product! This is super comfortable and the Green looks even better in person. My three and seven year old love this for lounging, building forts and practicing gymnastics! Can’t fault this:)”
“My kids love it ..run so smooth..
We have ordered 2 white and shipping is fast and happy as made it before Christmas day
I would like to get black this time for me .”
Hi Sushma,
Thank you for leaving us a 5-star rating review. Let us know how it goes. If you have any concerns regarding your White Push Trike, you can send us an email at info@zoomy.com.au
Kindest Regards,
Zoomy Leisure
Hi Sue,
Thank you for taking the time to share and leave us a 5-star rating review. We are happy to know that you are very satisfied with the services we offer.
Kindest Regards,
Zoomy Leisure
Hi Janette,
Thank you for taking the time to give us a 5-star rating review, We are happy to know that you and your Grandkids are loving their Zoomys.
Kindest Regards,
Zoomy Leisure
Hi Ros,
Thank you for leaving us a 5-star rating review. We are happy to know that you are very satisfied with the services we offer.
Kindest Regards,
Zoomy Leisure Team
Hi Regina,
Thank you so much for your review, we are happy to know that you are very satisfied with the products and services we offer.
Kindest Regards,
Zoomy Leisure Team
“Great bike, sturdy light weight. My daughter loved it. Unfortunately her Aunty thought riding was a good idea and crushed the back wheel. It's a purple aluminium balance bike, do you sell spare wheels by any chance?”
Hi Lewis,
We are happy that your daughter loved her Balance Bike. The purple aluminium balance bike is an old model, and we no longer sell any spare parts of that model. We have redesigned our balance bike. Here's a link https://www.zoomy.com.au/products/aluminium-balance-bike-for-kids?variant=32288606912599
if you have any further questions, please feel free to send us an email at info@zoomy.com.au.
Thank you,
Zoomy Leisure
“Worst customer service ever. Brought a scooter which was faulty, and advised to go to you tube to fix it. Then not even a year later it’s unusable, and not provided with a refund!”
Hello anonymous, we don't know the nature of your problem and have no means of contacting you to resolve your issue. Please contact us through info@zoomy.com.au and we'll do what we can to assist.
Hi Terry,
We understand how frustrating this is for you, but please be patient. Your order went out the day after it was ordered. It's currently with Australia Post.
We can see from your tracking, your order is on its way, expected to be delivered between September 28 - Oct. 1.
Australia Post has been struggling to keep up with demand and many of their staff are having to self isolate due to COVID.
Your delivery is still on the way, so please be patient, it should arrive soon.
Kindest Regards,
Zoomy Leisure
“We have not received the helmet and no one has replied to my emails asking about the status of delivery.
The scooter is great quality & I’m looking forward to letting my son have a go once we receive the helmet.”
Hi Rosanne,
Our apologies, but we did not receive any tickets from your email or under your name. But please let us help you with your concern.
Your order went out the day after it was ordered. It's currently with Australia Post. Based on the tracking details of your order, it is expected to be delivered between September 22 - September 28.
Australia Post has been struggling to keep up with demand and many of their staff are having to self isolate due to COVID.
Your delivery is still on the way, so please be patient, it should arrive soon.
If in case you will not receive your helmet on the expected delivery date, please send us an email at info@zoomy.com.au
Kindest Regards,
Zoomy Leisure
Posted 2 years ago
Hi Rosanne,
Apologies if you've sent us email but we haven't received your email. All email we receive goes into our customer support system and we can't find any email from you. Sorry if it's gotten lost.
On another note, we can see that the helmet has now been delivered. Hopefully it's to your satisfaction and you'll consider revising your review.
We sent your helmet out the day it was ordered. Australia Post has seen an unprecedented increase in demand and they're short staffed due to employees having to self isolate. Unfortunately this means everyone is having to wait a bit longer for their parcels.
“We have purchased a Zoomy scooter and bell for each of our 5 grandkids. Grandkids, parents and grandparents have all been very happy with each purchase. They have also arrived very quickly. Thanks Zoomy”
Hi Nancy,
Thank you for taking the time on sharing and for leaving us a 5-star rating review. We are happy to know that you are satisfied with your purchases and the service that we provided.
We hope that your grandkids as well as their parents and grandparents will enjoy and love their Zoomys.
Once again, thank you for your business!
Kindest Regards,
Zoomy Leisure
Hi Emily,
Thank you for taking the time and leaving us a 5-star review. We are happy to know that you are very satisfied with our services.
Kindest Regards,
Zoomy Leisure
“I recently purchased the kids maxi scooter with light up wheels for my 5yr old son. It was my first time ordering from Zoomy, and won’t be the last! It was easy to order, the selection was big and even better, the scooter was delivered 2 days later. It was assembled and ready to ride! The quality of the scooter is fantastic and it’s a smooth and steady ride. It has adjustable handles so my son can grow with it.
Would recommend Zoomy to anyone!”
Hi Kristy,
Thank you so much for sharing your experience and leaving us a 5-star review. We are happy to know that you are happy with your purchase! We are striving to provide the best products and we are happy to know that we hit the mark!
Once again thank you so much!
Kindest Regards,
Zoomy Leisure
Hi Annmarie,
Thank you for taking the time to leave us a 5-star rating. We hope that your granddaughter will enjoy and love her Zoomy Balance Bike.
Thank you so much for your purchase!
Kindest Regards,
Zoomy Leisure
“Hi I love the look of these scooters and also steering , I have ordered quite a few times and repeatedly however the front handle gets loose eventually doesn’t hold up that been said my kids play daily and they do last about a year which I feel is fair”
Hi Rex,
Thank you for choosing Zoomy Leisure and for leaving us a 5-star rating review. We are glad to know that you are happy with your purchase and the services we offer!
Kindest Regards,
Zoomy Leisure
Hi Gayle,
Thank you for sharing your experience and for leaving us a 5-star rating! We are glad to know that you are happy with our services and we hope that you will enjoy your purchase!
If you have any questions, please don't hesitate to send us an email.
Kindest Regards,
Zoomy Leisure
