Where to start? The purchase. Easy was able to pick a date told me on the spot if it was available, also gives the option to have taken to a room of your choice! The delivery. The day before I received a time slot via text, on the morning I received a message with the delivery drivers number and a more accurate time slot, further to this the delivery driver called me to let me know I was next on the list and they were an hour away. they brought the good into my home professionally and left very quickly. The flat pack. This is on another level compared to IKEA the instructions are easy to follow every part has a letter/Number and even an arrow showing which way is up. it goes together with ease and holds once in place. The instructions say 2 Man to build however, I completed this on my own in just under 5 hours. Before first use, I put the product through it pace by closing and opening the drawers same with the cupboard even sliding the desk in and out. nothing required tightening or altering really good and very sturdy. This product has filled me with confidence knowing that is safe. it look amazing and my daughter is extremely happy. would strongly recommend