“I began my journey with Phyla in mid-July, and it’s been quite a ride. I started strong, but soon began to see some breakouts. I was quite worried but decided to reach out to a Phyla esthetician, who reassured me that this “skin purging” was normal due to the product switch. I decided to stick with Phyla consistently, and eventually saw small improvements in my acne. The longer I used it, the better my skin looked, though progress was a whole process . Though I still do get occasional breakouts, they’re nothing like before, and I still see improvement. I finally feel good about my face and all with the help of Phyla!”
Thank you for sharing, Victoria! It really is a waiting game with acne treatments — especially when introducing something new to the skin. We are glad you stuck through the purging phase to see the results. Keep it up!
“I've been using this for 6 weeks and it just makes my face more red with no reduction in acne. I will try for two more weeks to see if anything changes since 8 weeks is recommended. The biggest reason for the one star is that the cleanser is SUPER harsh on my face. I had to stop using it week 2 because my skin was soo red and irritated The fluff cream is super greasy and makes my skin dryer. This happens with most oils, as oil tricks your face in to thinking it needs to produce less oil. I'm now just using the phage serum. Honestly there will have to be a miracle for it to do anything in two more weeks.
Also the marketing is deceptive . It said there was a money back guarantee, but when I checked, you only gt 50% of your money back. That's bad marketting.”
Thank you for your feedback, and we’re sorry to hear about your experience. Our products are designed to work gently with your skin’s microbiome, but we understand every skin type is unique. The redness and irritation you described may indicate sensitivity to the cleanser, and we’re glad you’re continuing with the phage serum, as it’s the key component of our system.
We also apologize for any confusion about the money-back guarantee. We aim for transparency and will review how we communicate this policy.
Please feel free to reach out to us at info@phitherapeutics.com so we can help further. Your feedback is invaluable in helping us improve.
“I have been desperate in looking for an adult acne solution that is natural and works from the inside out. Phyla has been a great help. I just finished my first shipment of it, and have noticed that my breakouts are a lot less painful and big. The whipped moisturizer is especially soothing and calming! The the Phages serum has a great feel, and seems to really be working. I’m still having some hormonal acne, so curious to see how a second round of the Phage serum continues to help uproot the acne!
Attached are photos from when I started the system to today.”
We are so glad to hear you are seeing progress, Serena! With prolonged use of the Serum, you are gradually adding the phages back to your skin so they can naturally occur there. The more you continue this, the better the results! Thanks for sharing :)
We are sorry if the system routine was a bit too complicated! We aim to make the 3-step routine as straightforward as possible, but understand it isn't for everyone. If there is anything we can do to make the situation better, we would love to chat!
“I have struggled with acne from jiu jitsu. It’s like I’m 14 all over. Since I’ve been using Phyla I’d say my acne is probably 80% better. Awesome awesome stuff.”
Hey Justin! Thanks so much for the review! Totally normal to still get some breakouts here and there as you heal your skin microbiome. One of Phyla's mottos is progress, not perfection - so glad you're seeing progress :)
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that Phyla has made such a difference. Hearing it’s the first over-the-counter solution that’s worked for you, especially after trying so many options, means a lot to us. We’re here anytime to support your skin journey—thank you for choosing Phyla!
“I still have white and blackheads on my chin and they don't seem to go away and just got one new big pimple popping up this morning.
Don't know if this is really helping”
Thank you for sharing your experience with us! I understand how discouraging it can be to still see some blackheads and occasional breakouts while using the products. Phyla works gradually by targeting acne-causing bacteria and supporting a healthy skin microbiome, so while many see improvement within the first few weeks, full results can sometimes take longer, especially with stubborn areas like the chin. If it’s helpful, our team is here to offer guidance on how to adjust your routine or address any specific concerns. We’re here to support you along the way!
