Dawn 823-At The Beach Reviews

3 Rating 1 Reviews

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Phone:

904-385-3888

Email:

scott.sarra@vtrips.com

Location:

200 Executive Way, Suite, 200
Ponte Vedra Beach
32082

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“The door code for the condo was given at the exact time of check-in, not a minute sooner. My family stood outside of the condo door for 15 minutes attempting to get inside with the provided code. During this time, I was calling trying to let them know the situation. The people at the front office of The Dawn were not able to help as they do not have access to the condos. When I was able to get in touch with Ryson, they realized they had given me the incorrect condo number. Our correct condo was a floor above. The room had a BEAUTIFUL view with a great balcony my family highly enjoyed. The condo was clean and had a nice kitchen. The pullout couch is very uncomfortable with a broken corner. I layered it with blankets to help decrease the feeling of springs. Beginning a month before our check-in, I was calling Ryson to request a late check-out as 10am is rare compared to other places we have stayed. Initially, I was told to call a week before verifying no one had booked it immediately after us. Then, it became "call us the day before" which then changed to "call us the morning of your check-out to confirm we can approve this for you." This made it challenging to plan a time to leave. Overall, our experience with Ryson was okay. The condos themselves were pleasant minus the pullout couch.”

2 Helpful Report

Posted 2 years ago