Poor comms (non-existent) Very slow, don’t seem to know what they are doing. In a nut shell, I ordered the kit Bag (£104) with custom naming, but they got the name wrong ( don’t ask me how?) I went through a series of hoops to get a RMA no., sent the bag back, arrived with them on the 20th July (signed for by their employee). 2days go by nothing, so I sent an email - apparently they said they had not received it, so anyway this went back and fourth for almost 2 weeks, every time I had to contact them (CS agent ‘tom’ was pretty useless, just giving automated replies and no real answers) Then suddenly no updates and radio silence, so I wrote a formal complaint letter to their top management (31st July), which are the ‘pierce group’ – If you’re going down this route just google them and you can find who they are, just email the CEO’s and sales top management. Strangely the next day (1st Aug) the CS agent replies , “Thank you for your patience. Our claims team has just confirmed that a replacement product will be sent to you.” On the 5th Aug I get an automated email telling me they have now received the item (2 weeks later after I received a proof of delivery from 24MX) – makes no sense. 8th Aug I receive the item. So this whole process took almost a month. In an ideal world a replacement should have been sent say 1-2 days after they received my item, but it seems a massive comm’s fail on 24MX side (left hand does not know what the right hand is doing) Considering this is their fault, they should have been a lot more proactive in sorting this out for keeping customer. 24MX next time you may pee off a bigger customer.