he person who did the work, Michael, was fine. Demand for immediate payment was not good as the carpet needs to be inspected when DRY. Also there was a query as to whether I had actually paid as "It hasn't gone through yet" was the remark made about a couple of minutes after the transfer had been made. Michael actually had to tell the aggressive person on the other end of the phone that he had actually seen me make the payment. ! On line it tells you that payment will go through within two hours. Because of this I will not be using the company again or recommending it to anyone else.