I had a large, heavy piece of furnitue that I needed to get rid of quickly and it was easy to make an appointment online to meet my schedule. They even notified me when they were in the neighborhood so I could get it done even sooner. Brock and Steven were extremely friendly, helpful and efficient. They kept me posted as to their arrival time, especially when they were delayed in traffic, which I really appreciated. However, I was shocked by the price for just that one piece of furniture and a few odd and ends. and I would not have proceeded with the removal if I hadn't needed it out of there quickly. Be sure to get more information up front as to what your removal will cost. It is a more adventageous service if you have a lot of junk to get rid of.