Can I do zero stars? I asked for two plastic crates to not be removed. My wife asked twice. They're gone. And, when I asked to possibly get from landfill area, we were told that 800-GOT-JUNK lies about what happens to the materials hauled off. We were told it would be at a certain location to retrieve our lost two crates. When I contacted agency they said, "No, that is gone immediately." We were also told the refuge location separated what was Goodwill related vs trash. Nope,.....all trash. We donated over $500 in shoes and paid nearly $2,000. Both a waste of time and money.