They did a good job removing my unwanted furniture when a new crew showed up in the afternoon instead of the original crew who were supposed to arrive in the morning. I was given no notice that the 9:00am to noon arrival window would not be honored. Also note that they are very expensive. The day brfore I had a mover pack, take the wanted furniture to my new home and unpack. The mover's fee for a larger volume of wanted furniture and additional work was materially lower than 1-800-GOT-JUNK's fee for simply removing the smaller volume of unwanted furniture and disposing of it. I also felt pressure from the crew that actually arrived about the added fees for the new crew's time and their rating on the survey, felt mislead about the fees and only accepted the large fee because their very tardy arrival resulted in my having to rush to get to an appointment when they finally finished removing the unwanted furniture and had no time to argue. If money and time are not an issue, then I would recommend using them - they do a good job. However, If they are important, I would recommend looking for another firm to remove your junk.