Ordered parts online, "guaranteed to fit", however when I received the part and began to put the part on, it physically wouldn't fit - no way to even begin installing the part. A call to their customer service resulted in them discovering that they had sent the wrong part (for the next year of vehicle). I agreed to ship part back (at my expense), but never received a refund. When I called to ask about a refund, I was told the part appeared to have been installed, so there was no refund. As I said, the parts they sent me, were the wrong parts and physically could not be installed, in fact, they physically wouldn't fit and were never installed. I was told to wipe the parts down (no smudges or finger prints) and send it back, so I did. Still no refund. It makes on wonder how their warranty service works and makes me very skeptical of ordering anything from them again.