This comapny is very deceptive. The item descriptions are not very clear. We ordered break pads and rotors for our vehicle, we thought we ordered a front kit and a rear kit. When we received out items we had 2 rear kits. Looking at the itmes descriptions I can see how an error could be made, the items were listed as rear with front calpiers. I have never seen any other auto parts site list pads and rotors like this. We were never adivsed that there would be an outrageous return shipping charge. The reprsenative that processed my return never once mentioned there would be any kind of return shipping charge. The return shipping charge was sent in an email, which arrived seperate from the email containing the return labels. Any other company I've dealt with has the labels and any other information all in one email. The return shipping fees were over half the cost of the itme, had I shipped the items back out of my own pocket they would have cost less. Customer service is just a bunch of robotic himans, they read from their script and can not think outside of the box. They do not care that they are deceptive and misleading. "We'll have this reviewed internally" AKA too bad, so sad, you're out of luck! I will never do business with 1A Auto again! And I will never reccomend the to anyone! MY advice, STAY AWAY!!