1 Life is a scamming, thieving company. I found out per my bank statements that I am paying for a policy with 1 Life, that I never took out or initiated in any way. The money has been deducted from my bank account, monthly for November 2023 and December 2023. I will never in my lifetime take out a policy with this company, as I have heard only bad reviews. A family member of mine, works for a very large reputable insurance/assurance company, and if I want or need these services I would go through her. When I phoned to query this, I found out that although the money is being deducted from my bank account, the policy is in someone else's name, therefore I am paying for a policy for someone I don't know and have never heard of. I asked who was the person who took it upon themselves to initiate this and was given a name. I then asked for the 1 Life employee who I began dealing with in mid December last year, namely a Mr. Victor Mokoena, to put this all in writing for me so that I could take the matter further. I have since not received the information I require, as I feel the need to make this person known. This employee should not be allowed to continue to do this to unsuspecting people in the future, and must be dealt with by head office. I refuse to carry on trying to deal with 1 Life employees who are ill equipped to handle this timeously, and who listen with the intent to reply and not to understand. They argue with you, talk over you and don't allow you to continue with your complaint, without them butting in so you can't get a word in edgeways. The policy has been stopped, as I am led to believe, but am still waiting for this confirmation in writing, from mid December. I was told that I would only receive the reimbursement of the money deducted from my bank account in 6 to 8 weeks. This I find is totally unacceptable and told them so. Why must I wait so long for my money to be refunded for a policy that I did not take out or authorize in any way. I did not authorize deductions to be made from my bank account, let alone give anyone information of my bank details. This goes against what the POPI Act stands for. I have left several messages and sent several emails to Mr Mokoena to phone me back and to escalate this to the next level. My messages have been ignored as well as my emails. All I get is, what I imagine is a computer generated response, that reads that the person you are trying to reach is not in the office. How is one supposed to get a conclusion and a reimbursement if no one from this company follows up on anything. I am copying this message along with an email to FAIS which are the offices for the Ombud for financial service providers. Hopefully now, 1 Life, might decide to respond to me and reimburse me my money that was illegally deducted from my bank account and face whatever consequences thier unlawful actions may bring. Big companies like this should not be able to do as they please to the little man on the street. Yours sincerely J Lesar