I have used this service over the years and have always been satisfied and recommended it to many people. Recently I purchased a rear bumper for my Lexus RX450H. I received it properly wrapped up and did not unwrap it on arrival to confirm its condition. I knew it is a used part and will have some scratches which were acceptable. When I delivered the bumper to the Body Shop a crack was discovered on the bumper. I contacted the seller and they requested an image of the damage which I sent by email. The seller responded by saying it was damaged in transit and also I should have checked it on arrival. The body shop is charging me an extra £30.00 to fix the crack. The seller told me to send back the part for a refund. I would have to pay the postage. I was expecting the seller to offer some discount to go towards the repair. They offered a fiver. We ended up with no solution and I footed the extra. That was my experience with this particular seller.