What initially impressed me was the flexibility in payment methods. Being able to deposit with a bunch of different altcoins like Litecoin or even USDT is a huge advantage. Transactions are mostly instant, which is crucial. However, I've had a mixed experience with customer support. One time I had a question about a transaction, the live chat agent was helpful and resolved it in minutes. But another time, with a more specific question about a bet rule, the response was a copy-pasted paragraph from the terms that didn't really address my issue. The support quality seems to depend on what you're asking and who you get.