Do not recommend dealing with this company at all. It almost 7 months and I am still waiting on a refund for staff error. Told staff required measurements for the roof top camp tent, took it home and it did not fit. Emailed to make a claim for refund as they don't supply any with the specs that are required. I have been asked no less than 10 times for more images when the original photos clearly show it doesn't fit. I have been asked the same amount of times to explain how it doesn't fit. I'm sure if you've read this far you already understand how it doesn't fit. I supplied more photos of the tent with a tape measure showing the length and how it doesn't match what was requested and I am still being told they are not sufficient. I wait 6 weeks between email communication and when i call its a minimum 30 minute wait to speak to someone, who can't even help. I find it very odd that the claims team do not have phones nor do the managers, yet they cant respond to emails in a timely matter. I have reported to the ACCC and about to lodge with fair trading to get refund and seek compensation. This company a complete joke.