I love knowing everything at Flora and Fauna is vegan and not tested on animals. At more mainstream stores, this can be trickier. I also like that the rewards program provides discounts rather than free products you might not want or use, which leads to waste. The only downside is that being a smaller business than the shopping centre franchises, products go out of stock more readily. But ultimately I don’t mind this - we live in an instant gratification world, but does really apply to lipstick? I’d also like the “filter” function and/or menu to include an option for no plastic/low plastic. Overall, F&F is my preferred store for skincare and beauty. My favourite brand at the store is Ere Perez (check out their 100% plastic-free Coco lip crayons, which can be used on lips, cheeks and eyes).