I have shopped very happily with echoic for many years however in the last 9 month or so my confidence has been lost. My last FOUR orders have either been damaged, delayed or lost. So much so that an order placed in November didn't arrive in time for Christmas which meant I had to purchase the item elsewhere and pay a premium to for that product. Not to mention astronomical express delivery charges. One order placed in October last year arrived (Part order) in Mid December. All the items were broken on arrival. Literally today (13th January 2016) I have received a partial refund. Why only part of it I have no idea but I'm sure it will now take another week and a whole heap of hassle to get to the bottom of the issue and get a full refund. Don't be fooled into thinking you're going to get a bargain at Achica because you're more likely to be disappointed and frustrated. This company has gone to the dogs!