I have been a customer almost since Achica's inception. At the start I would have given probably 4 stars - now ONE ... and that's generous. Recently they have been consistently beyond the last estimated delivery date (just today I am informed - after I had to chase - that delivery of a set of plates for which the order was placed AND PAID FOR on 5 June will now be delivered on 7 August (latest estimate!) Worst still, several items over the past year have been advised as unobtainable (again often following MY having to chase when they go past the delivery estimate). From March to the present this year, THREE orders have been advised as 'non obtainable from supplier' NOT when the order was placed, but again beyond the last delivery estimate. These items have been refunded, but of course Achica had my money over that time. I am currently in dispute re mail-cost refund when the 2 main items in an order (again which it fell to ME to chase have just been aadvised 'unobtainable' - in my order there was a VERY small add-on item which they did send (early!) value just £3 and as they are insisting that I still have to pay their mimimum £4.99 post charge - leaves this very low-value item costing me a ridiculous £7.99 !!! I used to recommend Achica in the early days ... but no longer - and "if and when" I get those plates in the last outstanding order - in August!!! that will almost cerainly be my last.