The customer service for Accor is absolutely appalling! No one will ever answer communication related to my concerns. I booked a night at a Novotel and then, when I called the hotel, was told that I had made a booking for the previous night which had been classed as a no show. My reservation clearly shows the date that I booked! The mistake was entirely the fault of the hotel/booking system and yet I’ve received no correspondence about how to resolve things, other than the suggestion to claim it on insurance! This is not good enough and I am really shocked considering the supposed reputation of the company!