All these terrible reviews are true. I’ve got email confirmation of refunds September, October , November and still nothing. In addition staff calling me following a bad review ( which I won’t stop doing) promising me refunds, asking for bank details yet nothing. They , and the staff lying are DISGUSTING . This travel company is finished and I am glad of it as they don’t deserve to operate. I have written evidence and have now actioned a charge back via my bank on debit- don’t be afraid to do so we have each other. Look after our elderly not versed with internet and resources. Where is Martin Lewis!!! I will not stop until I’m repaid in full you thieves. Clare H