Booked a Holiday to Egypt Flights, Hotel and Transfers in Aug 2020 with Alpharooms. It was cancelled prior to our departure and before the final payment was due. They still took the final payment knowing the holiday was cancelled. After speaking to them regarding a refund, they said they were waiting for a refund from TUI (the flight operator). I explained, I have spoken to TUI and they confirmed that they had refunded my flight money to Alpharooms and even gave me the card the money was transferred back onto. Been battling with Alpharooms ever since trying to get my refund. Eventually, they sent an email saying to fill out all the information, ATOL Certificate, bank statements showing monies paid etc. Sent all this accross to be told that you would need to wait until March 2021 for a refund. Well here we are, its 31st March and NO REFUND. I think the only way is a small claims court as they do not honour their ATOL membership rules. Why are they able to have this status when they DO NOT refund.