Never book with this company Tried to cancel my holiday for the last six weeks via there website and email can’t via phone as supposedly customer service having new phone system installed. I have had no response until today where I was advised to be patient. Complete joke my policy states I can cancel up to 4 Oct with full refund minus cancellation fee but won’t cancel it. I am not cancelling due to any corona virus situation. I have contacted Trade and Standards BBC Watchdog and the TTA.and will spend time leaving reviews. Be warned do not deal with this company