Avoid Bathstore! We had so many problems with this company that we can see why they went into administration. First, we arranged an online meeting to design a new wetroom. The member of staff didn't even bother turning up for the meeting then sent us a rude email complaining. When we eventually had a second meeting booked in we designed and we ordered everything for a new wetroom to be installed. Then more problems started... - Problem 1: the deliveries of the items didn't arrive on the days that we scheduled the deliveries for - perhaps Bathstore think that we all sit around at home waiting for our deliveries - Problem 2: when the bathroom fitter arrived he noticed that the flooring that the online 'consultant' (for lack of a better word) said was suitable for the wetroom wasn't even waterproof. It was also the wrong colour. So we had to stop our work and drive out to a local store to correct this error for the first time that week. This involved buying different floor tiles and paying the fitter extra to install them. - Problem 3: the online 'consultant' (cough cough) didn't order a membrane to go under the floor tiles so we then had to go and buy one. With out this the wetroom could leak into the room below. - Problem 4: the only 8 of the 23 boxes of wall tiles were delivered. This involved yet again taking a trip out in the car and paying out more money to correct. - Problem 5: when we called Bathstore to try to correct these errors they didn't pick up most of the times and when they did they called us liars. - Problem 6: the Bathstore 'consultant' still insisted that we needed only 8 boxes of wall tiles despite the fact that this would be not even be half of the tiles to complete our wetroom. We are now trying to get compensation for all of the extra costs that built up to correct the incompetent 'consultants' errors. Basically, don't buy from Bathstore unless you intend to take a trip out in your car almost everyday of the installation to pay out more money in an attempt to correct the errors caused buy this rude and incompetent store.