Appalling service - took them over three weeks to give me a delivery date. Turns out the reason for that was that the orders that you input on-line are then manually re-typed by The bath Store into a different system. They re-keyed my information in incorrectly but did nothing until I chased and chased and chased and chased. Finally, when I did get a date the Bath Store then waited three weeks to tell me that one of the items I ordered on their website had not been in stock for over a year. The choices I was given were: I pay a lot more money for a different item or a refund. I'm then told that refunds are by cheque even though I paid by credit card and that it will take a minimum of six weeks to arrive. So basically the Bath Store are holding me to ransom, so I have no choice but to stick with them. They then email the Bath Store closest to me asking them to tell me another item I had order had not been in stock for a year and what did I want to do. Not sure why bath Store customer service didn't contact me direct as they had my email/phone number. Also not helped by Bath Store not knowing that their store near me was closing down so were not answering email. The result of all these errors by The Bath Store has resulted in me losing £1000 as I had a plumber booked in based on the time scales that the Bath Store gave me. It's very clear why the Bath Store went into administration and with this level of customer service I don't think it'll be long before they are back into position. So short story short and my experience of dealing with The Bath Store - they lie to you over again - they promise to fix things but then forget about you - every Bath Store department blames another one for all the issues - they are a very unprofessional company who will take your money quickly enough but then treat you like a piece of dirt that they have stood in.