Having purchased thousands of pounds worth of product from Bathstore, one item was opened outside of the returns period. It was a radiator which was bent, therefore it could not be fitted to the wall. Despite my request being a straight swap for a non defect item it would not be swapped. Returns within the 30 day period for someone that has changed their mind I would understand. But given inevitable delays on building sites, and the product actually being damaged from the manufacturer to not honour a return is very poor. The customer service rep said that he could notify his line manager but it would be pointless as they would dismiss it out of hand. I would not use again, the customer service from big bathroom shop has been far superior in every way.