Terrible customer services! I ordered a parcel for my wife. The wrong address was put on the parcel so it was returned to them by Royal Mail. When I contacted them they told me it had been delivered and refused to accept it had been returned to sender despite the proof of delivery picture showing the parcel on a desk in there warehouse. After emailing them multiple times the manager told me it would be sent back out. A few days later I heard nothing so I contacted them again but was told the warehouse had lost the parcel and it was the last one in stock so it couldn’t be sent back out. They promised a refund which has not been received. The jacket is now for sale again on there website for a higher price. Therefore, they lied to me and are now trying to sell it again for more money prior to sending a refund. Seems like a con to me!