Ordered a handbag on Friday morning (before 2pm cut off point for express delivery). This was meant to be a surprise for my mum, who is going away on Monday. So I checked my email around 4pm to see order update...nothing. I call them up and they apologise and say it should be updated. Surprise surprise I get an email to say item has been despatched. So I check tracking number at 6pm and it states Royal Mail are waiting for item to be Sent. I call BrandAlley up and the woman tells me it hasn’t actually left as there was some (pathetic) excuse! She says she will refund my £7.50 for express delivery! I explained what is the purpose of me paying for express when you cannot deliver!!! I needed that next day delivered!! So I check tracking today again and surprise surprise.... Royal Mail are still waiting for item to be delivered to them!!!! I called BrandAlley up during my work break! They said oh Royal Mail haven’t updated it.. then changed her statement. She said it has left the warehouse on Friday (what a joke and lie) then why does Royal Mail still not have the item to deliver it??? She is a liar that’s why! She then goes onto tell me I should receive it tomorrow or Tuesday!! Firstly if it hadn’t even got to Royal Mail yet, how will I get it tomorrow!!!? BrandAlley are the worst online shopping Store I’ve ever dealt with. This is shocking to know they can actually trade!! I will make sure the world knows about their decieit.