Boots shoddy, skimped on size compared to same boots in another colour, leather poor quality. Customer service poor, they promise to ring and don't. It has taken weeks for them to respond to my first email. Boots caused injury to both ankles, confirmed by my Dr. I will never buy another item of footwear from them due to inadequate customer services. I have spent time and money travelling to the store in York and the Drs. yet still they cannot deal with me efficiently, very frustrated and angry.