Complacent and ineffectual customer service, ridiculous delivery times and the staff do not talk to each other. I order an xBox game that took 3 weeks to arrive (even during Covid this is nonsense). Whenever I chased the game up I receive an sympathetic and often unprofessional reply (when they did reply), the time I wasted on them I could have found the game locally, without the hassle. I also received contradictory information regarding a pre-order mission code....nobody seems to talk to each other in this company. I would NEVER used CoolShop again or recommend them to anyone. Nightmare & unprofessional. (& their website looks like it was written by a 12 year old)