If it was possible to give no stars that would be my preference. I placed an order on 28 Dec, despite repeated emails I have had no reply and no goods. I have requested a full refund but again there was no reply. I have done the online chat but am told your email will be answered asap but that has not happened. Disgraceful customer service. According to the invoice my parcel was being delivered by Royal Mail. When using the tracking details yesterday it was Hermes but they have never heard of it. Today it is supposedly Fedx and again they have no knowledge of my parcel. Take heed, should it cost a few quid more, do not use this company. I did and I regret it.